Apple is giving me a new iPod nano 6g for my troubles

Discussion in 'iPod' started by kim2272, Oct 16, 2010.

  1. kim2272 macrumors regular

    kim2272

    Joined:
    Jul 23, 2010
    Location:
    Sunshine State
    #1
    So if you look at my previous post I was complaining about a horrible job an apple store did with my MacBook. I called Apple and I talked to a senior advisor after. He was outraged when I sent him pictures of the condition of my MacBook and was puzzled with why the store took so long to give me back my MacBook. I dropped it off two weeks ago and in the notes it said that they fixed the issues after 2 days but only called me to pick it up after two weeks. When I got my computer it was not in the same condition I left it in. It was scratched beyond belief and the rubber part on the bottom was dirty with smudges and fingerprints. I was having issues with the screen and the trackpad. On my receipt it said that they had ordered a case module and a new trackpad.

    When I picked up my MacBook my trackpad had been replaced but the screen had not. They said they did a level 1 hardware fix on it. But when I got home the issue was still there on the screen. It is basically a dense area of red pixels. The trackpad seems to be working perfectly now and registering everything correctly. So after spending more than an hour on the phone with the advisor he told me that he was going to replace everything on the computer including the screen and the entire casing. I was extremely satisfied at this point and was happy that the advisor was being so helpful and understanding. Then he told me that due to my troubles he was going to compensate me with anything worth $150 and below at the apple store. He suggested the new nano.

    So in the end, I did have an awful experience at the store but a wonderful experience with customer service over the phone. I love apple and I stand by their products but some of the retail stores should consider hiring better workers. He also said that once I receive my MacBook and if it still not fixed that he will replace the entire unit with another MacBook. He was very helpful and kind that I am feeling much better now! I can only get my nano after I receive my computer back, he gave me his email and phone number and told me to call once I receive it.

    I already have a 5th generation nano in purple and I am satisfied with it. Maybe I should give the 6g to someone for a Christmas present or something. What do you think? Should I keep my current iPod or use the new one I'm going to receive? Thanks for reading such a long post. I just wanted to share a happy ending to a nightmare! :D

    Oh and the MacBook is the 2009 unibody MacBook in white I bought it in May and it has Apple Care.
     
  2. SnowLeopard2008 macrumors 604

    SnowLeopard2008

    Joined:
    Jul 4, 2008
    Location:
    Silicon Valley
    #2
    I have never had this level of support. Glad to hear you got something good from this exchange plus the fixed MacBook.
     
  3. jamied95 macrumors 6502

    Joined:
    Sep 14, 2009
    #3
    Wow, you must have gotten a really happy advisor :D
     
  4. kim2272 thread starter macrumors regular

    kim2272

    Joined:
    Jul 23, 2010
    Location:
    Sunshine State
    #4
    Yeah I got a really happy advisor and just for an update I received my MacBook back and everything is working great and they replaced everything on the outside and the screen so it looks brand new! It was all done in one day and shipped to me overnight. Also, they just shipped me the nano so I should be getting it next week :)
     
  5. Lifequest macrumors regular

    Joined:
    Feb 9, 2010
    #5
    Clearly somebody got some before they came to work today. :rolleyes:
     
  6. pukifloyd macrumors 6502a

    pukifloyd

    Joined:
    Jun 25, 2008
    Location:
    Scottsdale
    #6
    Damn thats awesome. Good to hear that everything worked out for you well. Enjoy your new nano :)
     
  7. kim2272 thread starter macrumors regular

    kim2272

    Joined:
    Jul 23, 2010
    Location:
    Sunshine State
    #7
    Thank you!
     
  8. Artsifrtsy macrumors newbie

    Artsifrtsy

    Joined:
    Sep 29, 2009
    Location:
    Eureka Springs AR
    #8
    Apple Support has been amazing to me. I purchased a defective Belkin product from an Apple Store while on Vacation. I could not return it to the store, I have no nearby store, and Belkin service was directly from India. I worked with them for over a week. Each time I had to start from scratch. Each confirmation letter missed the whole point. The Apple store I purchased from felt bad but could not take a return by mail and I was closely reaching the deadline for a return. I decided on a lark to call Applecare. I was immediately bumped up to a supervisor who gave me his direct line and was offered a replacement for free from the online store. I asked him if I could get store credit because I did not want to risk owning another Belkin product, I would like to choose something from a different brand. He told me that he would like to send that product out to me at no cost for my trouble. The item I actually got was twice the price of the inferior Belkin product. Applecare is the best.
     

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