Apple is NOT Replacing Bent iPhone 6's, Regardless of Visual Inspection

mastercheif91

macrumors regular
Original poster
Oct 7, 2011
123
17

bugelrex

macrumors regular
Sep 21, 2014
151
23
Went in to get completely pristine iPhone 6 Plus replaced. Genius bar manager "Apple is not recognizing bent iPhones as a manufacturing defect at
this time and thus is not covered under your warranty".

So just a warning for those who try and get there's replaced, even if it passes "visual inspection", they're not going to replace it.

http://forums.macrumors.com/showthread.php?t=1797764
http://www.reddit.com/r/iphone/comments/2ilswo/i_made_fun_of_people_freaking_out_over_bendgate/cl39bt7
I think you should go back to the store and get that in writing, this policy will change if the media make enough noise about it.
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,743
141
Why did you need another thread? A mod should merge these.

Apple not replacing is it not a surprise to me, not even a little. Until they recognize it as an issue, you'll be on your own to replace it.
 

Newtons Apple

Suspended
Mar 12, 2014
22,764
14,918
Jacksonville, Florida
Went in to get completely pristine iPhone 6 Plus replaced. Genius bar manager "Apple is not recognizing bent iPhones as a manufacturing defect at
this time and thus is not covered under your warranty".

So just a warning for those who try and get there's replaced, even if it passes "visual inspection", they're not going to replace it.

http://forums.macrumors.com/showthread.php?t=1797764
http://www.reddit.com/r/iphone/comments/2ilswo/i_made_fun_of_people_freaking_out_over_bendgate/cl39bt7
I am glad to hear this. Glad to see Apple standing it's ground!
 

greytmom

macrumors 68040
Jun 23, 2010
3,428
606
Went in to get completely pristine iPhone 6 Plus replaced. Genius bar manager "Apple is not recognizing bent iPhones as a manufacturing defect at
this time and thus is not covered under your warranty".

So just a warning for those who try and get there's replaced, even if it passes "visual inspection", they're not going to replace it.

http://forums.macrumors.com/showthread.php?t=1797764
http://www.reddit.com/r/iphone/comments/2ilswo/i_made_fun_of_people_freaking_out_over_bendgate/cl39bt7
I think what this should actually say is that this particular Apple store turned you down. Pretty sure I've seen other threads where people did get their phones replaced.
 

Newtons Apple

Suspended
Mar 12, 2014
22,764
14,918
Jacksonville, Florida
I think you should go back to the store and get that in writing, this policy will change if the media make enough noise about it.
I can not imagine the Apple store stopping what it is doing and giving anything written. The noise will die down soon, it has in the past and it will again!

For those who sit on their phone . . . . .
 

darngooddesign

macrumors G3
Jul 4, 2007
9,310
210
Atlanta, GA
Went in to get completely pristine iPhone 6 Plus replaced. Genius bar manager "Apple is not recognizing bent iPhones as a manufacturing defect at
this time and thus is not covered under your warranty".

So just a warning for those who try and get there's replaced, even if it passes "visual inspection", they're not going to replace it.

http://forums.macrumors.com/showthread.php?t=1797764
http://www.reddit.com/r/iphone/comments/2ilswo/i_made_fun_of_people_freaking_out_over_bendgate/cl39bt7
If you have had the phone less than 14 days just return it and buy another.
 

mastercheif91

macrumors regular
Original poster
Oct 7, 2011
123
17
QUOTE=GoCubsGo;20045476]Why did you need another thread? A mod should merge these.

Apple not replacing is it not a surprise to me, not even a little. Until they recognize it as an issue, you'll be on your own to replace it.[/QUOTE]

I disagree. My first thread was about my particular phone. The point of this thread is to make the patrons of this forum aware of the new policy change regarding all bent iPhones.
 

eelw

macrumors 6502a
Sep 19, 2012
630
26
The point of this thread is to make the patrons of this forum aware of the new policy change regarding all bent iPhones.
There has never been a change. Physical damage is generally not covered under warranty. Unlike that journalist that released an article to say Apple officially will replace bent phones. That was one only support agent saying that. Not official policy.
 

erzhik

macrumors 6502
Dec 2, 2010
486
394
I can not imagine the Apple store stopping what it is doing and giving anything written. The noise will die down soon, it has in the past and it will again!

For those who sit on their phone . . . . .

...it's called class action lawsuit.
 

12vElectronics

macrumors 68040
Jul 19, 2013
3,926
1,214
California
If normal people are actually having their phones bent, that's a real serious problem that Apple needs to address. It would be cheaper than a class action lawsuit.

I know if my 6+ bent under normal use and Apple denied a replacement, I wouldn't make a scene about it. I'd walk away quietly but never purchase another iPhone again.
 

HenryDJP

macrumors 603
Nov 25, 2012
5,087
829
United States
If normal people are actually having their phones bent, that's a real serious problem that Apple needs to address. It would be cheaper than a class action lawsuit.
Cheaper for who? A class action lawsuit is not a guaranteed payoff for the plaintiff. In many cases people lose class action lawsuits.
 

Robert1-1

macrumors member
Oct 8, 2014
64
3
I'm kind of surprised. Most everyone you hear talk about this has gotten there's replaced if in the U.S. and at an Apple store. I would definitely go try a different store. Maybe the guy was in a bad mood.
 

sillywabbit

macrumors 6502a
Nov 10, 2012
592
4
Apple is NOT Replacing Bent iPhone 6's, Regardless of Visual Inspection

Cheaper for who? A class action lawsuit is not a guaranteed payoff for the plaintiff. In many cases people lose class action lawsuits.

The attorneys win, Apple loses, the consumer win on principal.
 

boomhower

macrumors 68000
Oct 21, 2011
1,559
50
Cheaper for who? A class action lawsuit is not a guaranteed payoff for the plaintiff. In many cases people lose class action lawsuits.
And the lawyers get a massive percentage of the settlement. Rest assured you will not get your full purchase price if you won in a class action suite, which would take years to settle as well.
 

sillywabbit

macrumors 6502a
Nov 10, 2012
592
4
LMAO, throw your principles out the door. That won't satisfy anyone. A little guppy takes a large corporation to court and the little guppy loses the case. How is the guppy wining? On what principles?

I saying in general, but how do your know Apple would win in this class action lawsuit?

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We all know, at least most of us, attorneys only win in these types of lawsuits.

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Anyhow, it is not a "guppy" against a corporation, it is a class of plaintiffs, not just one "guppy"
 

HenryDJP

macrumors 603
Nov 25, 2012
5,087
829
United States
I saying in general, but how do your know Apple would win in this class action lawsuit?

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We all know, at least most of us, attorneys only win in these types of lawsuits.
I'm not saying they would "win". What are they gonna win on? They're not the one doing the suing. The court just may dismiss the whole thing.

The worse thing that could happen to Apple in the situation is the court would make Apple replace the plaintiff's phones.

People are trying to call this crap a "defect". The iPhone 6/6 Plus is not defective. It works just fine. If people are sitting on their phones or purposely taking their hands and bending it then the court will throw that suit in the trash.

Sure, this phone is thin and it's capable of being bent by the user but I've been putting my iPhone 6 Plus in my pockets since I got it and I've had no issue. Normal use.

I'm not lawyer, I'm just using logic. I said this in another thread. You can buy a $150k Ferrari and someone can park right next to you and swing their car door open "normally" and ding your car. Cars dent easily regardless the amount of money spent on them. It's up the user to recognize that and take care of them.

What are people gonna do, file a class action lawsuit against every car company? This world is so sue happy.
 

saving107

macrumors 603
Oct 14, 2007
6,369
14
San Jose, Ca
I'm kind of surprised. Most everyone you hear talk about this has gotten there's replaced if in the U.S. and at an Apple store. I would definitely go try a different store. Maybe the guy was in a bad mood.
A few weeks ago 9to5mac released an "Inside Apple" article that revealed a lot of inside talks and internal policies within Apple. In the article it was said that typically after a launch of a new product if you drop, damage or have any issues with your device (like WiFi or cellular connectivity) you are more likely to get it replaced because Apple wants to collect those devices and have the engineers review them to see what may have caused the issue to quickly find a solution.

It could be that Apple has collected enough bent iPhones and are no longer offering an exchange.

P.S.
I'll find the article and post the link in a bit
 

its Dale

macrumors 6502
Apr 8, 2013
445
111
LA California
And the lawyers get a massive percentage of the settlement. Rest assured you will not get your full purchase price if you won in a class action suite, which would take years to settle as well.
That's usually accounted for before settlement. You'll get back cost of the phone at MINIMUM.
 

Surf Monkey

macrumors 68030
Oct 3, 2010
2,669
435
Portland, OR
I disagree. My first thread was about my particular phone. The point of this thread is to make the patrons of this forum aware of the new policy change regarding all bent iPhones.
1: A single store manager told you this. You don't really know that it's Apple policy generally. There's been no company wide statement to this effect.

2: Have you figured out how your phone got bent yet? It seems notable that when asked about this you very pointedly dodge the answer. It's a valid and non-accusatory question.
 

sillywabbit

macrumors 6502a
Nov 10, 2012
592
4
I'm not saying they would "win". What are they gonna win on? They're not the one doing the suing. The court just may dismiss the whole thing.

The worse thing that could happen to Apple in the situation is the court would make Apple replace the plaintiff's phones.

People are trying to call this crap a "defect". The iPhone 6/6 Plus is not defective. It works just fine. If people are sitting on their phones or purposely taking their hands and bending it then the court will throw that suit in the trash.

Sure, this phone is thin and it's capable of being bent by the user but I've been putting my iPhone 6 Plus in my pockets since I got it and I've had no issue. Normal use.

I'm not lawyer, I'm just using logic. I said this in another thread. You can buy a $150k Ferrari and someone can park right next to you and swing their car door open "normally" and ding your car. Cars dent easily regardless the amount of money spent on them. It's up the user to recognize that and take care of them.

What are people gonna do, file a class action lawsuit against every car company? This world is so sue happy.

If Apple "prevails," and the court dismisses the lawsuit, that is a "win".

You don't know that Apple would "prevail"/"win". That is for the court to decide what the "facts" are. What you stated was an "opinion".

You said it yourself, you are not an attorney.

And like almost every class action lawsuit, only the attorneys "win". $$$$

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As for #bendgate, I have no comment whether it is a defect or poor personal care/handling of the device.