Someone broke into my apartment and stole my MacBook last April, and I filed a report with the police but never thought I'd see or hear of it again. But in June, I got an automatically generated email from Apple that my computer had been brought it to the Apple store for repair! I guess since I was registered as the original owner my email was still in their database system. I was thrilled! I called the store, they said I had to tell the police and that they would deal with the police. So I did, and from there it has all gone downhill. The police said Apple was refusing to give them the laptop. So they got a search warrant and took a posse to the store threatening to arrest the entire staff for possession of stolen property if my computer was not turned over to them immediately. They got my computer. But they can't return it to me until they have completed their investigation which involves arresting the person who brought the computer in for repair (again, for possession of stolen property) and questioning that person. And herein lies the trouble: Apple is stonewalling the police and refusing to release the information. Yes a subpoena was delivered to Apple a month ago. I have tried to get involved myself, to see if there is anyone I can talk to about this and get the ball rolling again, but everyone I talk to at apple says they can't help me and only the police can talk to the legal department. When I point out that the police have been talking to the legal dept and get nowhere, I'm told that there's nothing I can do. This is so frustrating!!!! To add to the insult, we're talking about a breaking and entering - a pretty serious crime. Someone broke into our apartment at night while I, my husband and my son were sleeping. This is scary and I can't understand why the company would want to hinder the investigation. The chances that the police are going to get anywhere with this are very small now and I am upset that they were not allowed to immediately question the only person who might be able to lead them to the thief. Finally, when I went into the store myself, I was told that it was a good thing the police already had my computer because company policy requires staff to return property to the person who has brought it in if they come to get it, EVEN IF THEY ARE AWARE THAT IT IS STOLEN PR0PERTY. Why on earth would Apple privilege a "customer" who has bought stolen property over a customer who bought their product at full retail value??? Does anyone have any ideas of who I can talk to about this and how to get things rolling again?