Apple is sending me a new MacBook Pro, Do they want the charger back as well?

Discussion in 'MacBook Pro' started by bliks, Nov 2, 2009.

  1. bliks macrumors member

    Joined:
    Oct 12, 2007
    #1
    As the topic says. Apple is sending me a new 2.8Ghz MBP to replace the one I am currently on. I wont bore you with stories because I'm sure lots of people don't care, aha.

    Anyways, two things really;

    1) They are sending me a new unit, does this mean it will come in the normal retail packaging or do they strip the laptop of everything but the laptop?

    and

    2) When I send my laptop back what do they expect me to send back? If they just want the computer I wouldn't mind a free charger considering how much they are.

    Thanks,

    Cory
     
  2. macfrik macrumors 6502

    macfrik

    Joined:
    Mar 21, 2009
    Location:
    Utah
    #2
    1. They will give you a brand new laptop with the original retail packaging.
    2. No, just keep your charger. You only need to return the laptop to Apple, not everything else. In this case, you get an extra charger.
     
  3. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #3
    I think they want everything back but Apple won't go down if you take one charger :p
     
  4. macfrik macrumors 6502

    macfrik

    Joined:
    Mar 21, 2009
    Location:
    Utah
    #4
    This once happened to me and all I gave them was only the laptop. I kept the charger, box, and everything else and the Genius said "it's all good, enjoy your new computer". That's all that happened.
     
  5. Adam0306 macrumors regular

    Adam0306

    #5
    I would just wait till the new one showed up and send back whatever they sent you. That way you can use the same packaging.
     
  6. bliks thread starter macrumors member

    Joined:
    Oct 12, 2007
    #6
    Alright, perfect thank you!

    Looks like I get to have a charger thats always in my laptop bag now!

    I didn't think they would want it back, but I just figured I would ask.
     
  7. jpma macrumors 6502

    Joined:
    May 31, 2009
    #7
    I would return everything if I were you.

    since it's a replacement they will be sending you a whole new packaging.
    I would definitely return my whole packaging with everything inside too.
    1 to 1 fair and square.

    Apple having such good and generous service, shouldn't we do the same too?
     
  8. dan5.5 macrumors 6502

    Joined:
    Oct 26, 2008
    #8
    Just wondering, why are they replacing your computer?
     
  9. hamis92 macrumors 6502

    Joined:
    Apr 4, 2007
    Location:
    Finland
    #9
    When I returned mine about a year ago, I returned everything (well I kept the stickers though :p). They didn't specifically ask me to do that, but I thought it's a common practice.
     
  10. LReyes66 macrumors member

    Joined:
    Aug 21, 2009
    #10
    wait im curious how u got a new laptop or got it replaced lol
     
  11. cfitz7111 macrumors 6502

    Joined:
    Jun 8, 2008
    #11
    I am a big believer in karma, send the charger back. If you can afford a MBP chances are you can afford an extra charger.

    Apple is trying to do the right thing for you, you should do the same.
     

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