It all started when I bought an Apple 23 HD Display from them. They took my money really quick! Pay the day before and it ship next day. After it being ship I see a charge on my Credit Card. After I get the Display it have 8 stuck pixels, severe backlight bleed, and the foam inside that protect it was crush. I decided to return it to get my money back. I phone Apple Care and arrange for it to be send back. They send me an RMA number with shipping label through my email. I ship it back using their label with the original box. 3 days later, they received my package and send me an email stating they have received my return. I was shock when I read the email from Apple, it's plain ridiculous and make me very upset! This is what the email look like...... Order Number: ********* Return Number: ********** Dear CASH PAYER FOR A/S CAMPUS DIRECT, Your package has been received at the Apple returns center and a refund in the amount of $0.00 has been initiated for your return request number **********. We processed your refund based on the original payment method. Credit card refunds are sent to the card-issuing bank within five business days. If you have questions about when the credit will be posted to your account, please contact the card issuer. Cash payments are refunded in the form of a check from Apple, which will be mailed to the billing address within 30 days. Apple Gift Card payments are refunded in the form of a new Apple Gift Card, which will be mailed within two days. Visit Order Status (http://www.apple.com/orderstatus) to monitor the details of your return and refund. Thank you for your interest in Apple products. Best Regards, Apple Store Customer Support Answers to many Apple Store questions can be found at our Customer Service website: http://www.apple.com/support/store Can you believe the nerve of them to tell me that I will received $0 on my return? So they decided to take my money and the display as well!? Make me very mad! So I rang them up right away after the reading the email. After connected to a real live person I explain him the situation, but he make excuse like After a return is received, it will take 5 - 10 working days to see a credit back. I explain to him again that Apple is telling me I will received $0 for my return. He put me on hold and look into the problem. Come back to me after 5 minutes and said that he initiated a credit refund for my return and I should see within 3 to 5 business day. At this time, I thought my problem have been solved. I ask for his name just to be sure this isn't just some lies. Turn out he just lies to me so I will forget about it. After 1 and a half weeks passed, I check my Visa Card and see no refund being added. I'm seriously thinking of Disputing the charges with Apple! So damn ridiculous! This is a lot of money to be loosing! Why in hell would it take this long to get my credit refund? Seam like they won't issue me a Credit refund! I need the money back to buy another LCD. I can't just sit here forever without a monitor. Seam like they like taking money real fast, but returning it is complete opposite! Even Dell do better job refunding my money! Damn you Apple! To hell with you! I'm never buying anything from you again!