I have been a long time supporter of Apple. I couldn't count on 5 hands how many people I have swayed to use Apple products, whether an Iphone, Ipad or Mac. I never imagined I would ever type this but Apple has lost it. Tonight, in an emergency situation the Apple Watch, and Iphone let me down. I have been a loyal Apple customer since the 80's, but no more. Apple let me down in a big way. Again, I know there is is staunch loyalty to Apple on this forum. Please realize a year ago I would never have imagined typing these words. Apples claim of "it just works" rings hollow. Tim Cook, if by some reason you are reading this. Get it together, go back to the principles that made Apple a company like no other. Please stick to your values, to make products that just work.