Apple mail port issue

Discussion in 'macOS Mojave (10.14)' started by Tech198, Oct 28, 2018.

  1. Tech198 macrumors G5

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #1
    I am using Apple mail as my default client, but unable to use TLS/SSL on ports:-

    995 (Incoming)
    587 (Outgoing)

    When i try and to manually settings, Mail times out verifying

    However, setting up the account on these same ports work on Thunderbird.. Is this an Apple mail issue ?
     
  2. niji Contributor

    niji

    Joined:
    Feb 9, 2003
    Location:
    tokyo
    #2
    apple Mail, as you indicate, is a mail client. its software.
    Mail does not dictate what your incoming and outgoing ports should be.
    Mail allows you to set whatever ports your email account provider tells you to set it to.

    now, it is also true however that apple's Mail does try to figure out for you what your ports should be.
    and it doesn't get it correct all the time.
    and thus it does sometimes come back after a longish delay without being able to verity all is correct.
    in which case you manually enter the ports that your email account provider instructs as required, along with all the other settings such as incoming and outgoing servers and whether or not it needs SSL.

    for example, on one of my email accounts i need to set it similar to yr example ( but with 993 and 587) i think i needed to input these manually.
     
  3. Tech198 thread starter macrumors G5

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #3
    True, but i'm wondering why I cannot use these ports with Apple mail, it looks like i can only use 143 (non-encypted) and 587 (TLS) SMTP When i choose the "manual" method in Account,Server Settings these port numbers are displayed..

    so, at this stage i'm unsure why it just use encrypted on one port.... Probably just the mail client. I'm assuming these are ports done automatically as well, but If there is a way to check if Apple mail is using these ports automatically, then that would good start.

    Not that i'd use another mail client for main email.. just caught my attention as odd.
     
  4. MontyWilliams macrumors newbie

    Joined:
    Nov 3, 2018
    Location:
    Vancouver
    #4
    apple support unable to help after 3 days on chat.
     
  5. niji Contributor

    niji

    Joined:
    Feb 9, 2003
    Location:
    tokyo
    #5
    the other factor in this (especially ports) is that the network you are using (as in cable internet, or cellular network, or corporate wifi network ) can require Mail traffic to go only through certain ports. it can restrict mail traffic to only use certain designated ports (ostensibly to control spam and prevent its servers as being used for spam).
    i have encountered this in some of my friend's homes and in some hotels.
    this is the reason why mail software that works at some places may not work in other locations.
     
  6. MontyWilliams macrumors newbie

    Joined:
    Nov 3, 2018
    Location:
    Vancouver
    #6
    My problem finally solved. Got through to an apple support tech who was helpful. Deleted KEYCHAIN and restarted. I had already copied the ˜/Library/Accounts folder from the working user account to the problematic user account.
     
  7. MartyCan macrumors 68000

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #7
    I’ve been having issues with all mail clients since installing Mojave. I normally use Spark email. It is constantly reporting that it cannot connect to the various mail servers (mostly Gmail). I finally surrendered and am trying to use Apple Mail but I am still not able to send email most of the time.
     
  8. MontyWilliams macrumors newbie

    Joined:
    Nov 3, 2018
    Location:
    Vancouver
    #8
    That sounds similar to my problem. As it turned out the problem was not with the mail app, but wth KEYCHAIN. As I wrote, the fix was to delete (move to desktop) the folder ~/Library/keychains, and then reboot. As a consequence all stored passwords are lost and must be re-entered. That was trivial for the user account in question here YMMV. In order to get the advice which worked I had to escalate the chat to apple support to a supervisor, who had phone support call me, and then escalate the call to his supervisor who knew what to do (in my case a guy named RYAN). This all included several uses of remote access to my machine. This info may have been passed down to lower levels of support by now.
    This might help:
    What is Keychain Access on Mac? - Apple Sup

    cheers
     

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7 October 28, 2018