Apple Online Store

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by hkriffraff, Jul 27, 2004.

  1. hkriffraff macrumors regular

    Oct 6, 2003
    I am in Asia and placed my first-ever order for the 20GB iPod through
    the online store. When I made the order, it gave an estimated build time
    of "1-2" days and an estimated shipping date of 7/22.

    The information on Apple's site says that they will make every effort
    to meet the estimated shipping date and that I will be contacted if the
    lead time changes. Well it's now 7/27, my order status is still "Open",
    the estimated shipping date is still given as 7/22 and I've never been

    I emailed the store enquiry address (after searching the entire site
    to find a page that had it) on 7/23 but so far no one has replied.

    Finally, I called the sales hotline and was told they have no stock.
    I don't get it - I placed my order at 8am on 7/20, which was the
    earliest possible time that someone here could have ordered the new iPods
    so how can there be no stock for my order?

    It's infuriating!
  2. JzzTrump22 macrumors 65816

    Apr 13, 2004
    New York
    They might not be shipping to Asia yet. But i don't think thats true. If your supposed to get it call up and bitch to them, they will definatly make sure you get it. You have to be persistant and if they keep trying to avoid you, try and contact sonmeone higher on the chain. That will guarantee you get your iPod shortly.
  3. atszyman macrumors 68020


    Sep 16, 2003
    The Dallas 'burbs
    FYI, the 20th is not the earliest that you could have placed your order. I placed my order on the 9th of July (mind you it included a PB and I told them not to ship it until everything was ready). My ship date was originally on or before 7/21, one day after the release of the 4G iPods. I am becoming more and more certain that they ran out of stock on 3G iPods and the 4G iPods were used to fill prior orders first. I also ordered a 40 GB version which there may not be as high of a demand for.

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