My Iphone has had problems with the screen shutting off ( maybe proximity sensor) , so I contacted the genius bar at the closest apple store to me last week ( 45 minute drive)and spoke to someone. They made an appointment for me to come in and have them look at it at 745pm at the Cherry Hill Mall apple store. I get there and was greeted. They examined my phone and ran a diagnostic on it and confirmed a problem. This is where the problem starts...The apple rep tells me my phone needs replacement but the store is all out of replacement phones. I ask him then why would someone have me even come into the store at 745pm if they had no replacements. He apologized but told me I'd have to come back the next day or I could call Apple care. I told him I wasn't about to drive another 2 hours round trip, and that I'd call Apple care. I asked him to note my account so that Apple care would be aware that I was in the store and that there was an actual issue with the phone. He did so and I left. No biggie. I called Apple care the next morning and got a very nice person who looked up my account and stated that they would ship me an advance replacement phone without the usual charge and it would go out overnite on Friday. I was very impressed. This morning I called Apple because I saw the fedex truck driving dowen my street without stopping at my door. I waited 15 minutes to get a live person who took another 15 minues trying to find my account and then finally told me that there is nothing in the system for my replacement Ipod. I told them it was an Iphone 4, and I told them that several times. She asked me to hold, and took another 15 minutes to get back to me and told me she was connecting me to a supervisor. I had the feeling it was bad news and she couldn't tell me what it was. The supervisor gets on the line and says" so your waiting for your new Iphone"? I asked him if he even knew why I called, and he said he did. I told him I was waiting for my replacement Iphone, noit a new customer waiting for his new phone. He then then told me that Apple doesn't have any phones to send out because of the massive returns they have received, and that my phone would ship at the earliest possible date. I thought I was hearing him incorrectly. I asked him when that date would be and he couldn't tell me. I asked for his full name for my notes, and then asked him for his supervisor. He put me on hold and after 10 minutes or so he came back on and told me he contacted the "shipping depot" and has a phone ready to ship to me in the next day or so. I wanted a firm committment and tracking number, but he couldn't give it to me. How the heck can Apple sell phones and not have enough replacements for defective ones? Why are their support people giving bad information? I purchased 2 Ipads and 4 iphones in the last 6 months, and have been happy with Apple products, but this is the first time I needed service and I must say that it sucks! Had I not insisted on speaking to his supervisor, how long would I have waited for a replacement phone for the one I purchaed? Has anyone had any similar problems like this one?