Apple Pay Cash “Services Unavailable”

Discussion in 'iOS 11' started by peck1234, Jul 18, 2018.

  1. peck1234 macrumors newbie

    Joined:
    Sep 30, 2017
    #1
    I have been unable to send or add cash to my apple pay cash card for 1 month now. I have an ongoing case with apple support and even they are having trouble resolving the issue. I am able to recieve and send money to other people BUT once my balance hits zero on the digital wallet I cannot send money from any debit/credit card.

    Steps taken so far with no luck.

    Reset All Settings
    Complete DFU Restore
    Upgraded to ios beta 12
    Had apple pay cash close out my entire account and created a new digital wallet....

    Currently on a 11.4.1 dfu restore with same issues. Is anyone else having problems?
     
  2. HDFan macrumors 65816

    Joined:
    Jun 30, 2007
    #2
    What have you linked to your Apple Cash card, your bank account, a debit card, a credit card?
     
  3. peck1234 thread starter macrumors newbie

    Joined:
    Sep 30, 2017
    #3

    All three. Identity verified.

    Cant send cash from any card when balance is 0.
     
  4. HDFan macrumors 65816

    Joined:
    Jun 30, 2007
    #4
    Let me see if I understand what you are doing.

    1. Your wallet is setup, with Apple Pay Cash, a debit card (for your bank), and credit cards. You have successfully used all of these with Apple Pay (at a store, a website that accepts apple pay, etc.) so you know all are good with Apple Pay.

    2. You have 0 dollars in your Apple Pay Cash account. When you go to do a transfer, on the confirmation page which has the "double click to pay" you select your credit card. When/how does it fail? After the double click? Do you get an error message?

    I didn't know you could use Apple Pay Cash with a Credit Card. But this Apple page explains how you set the payment method, and how they are prioritized.

    https://support.apple.com/en-us/HT207875#paymentmethod

    Can't test as I'm afraid it might cause my credit card account to immediately start charging interest, as it does with a cash advance.
     
  5. peck1234 thread starter macrumors newbie

    Joined:
    Sep 30, 2017
  6. NoBoMac macrumors 68000

    Joined:
    Jul 1, 2014
    #6
    Maybe not ideal, but, have you tried to load cash to the Apple Pay card and then send to someone? Yeah, it should automatically refill the Cash card/account when hits zero, but maybe that's where the bug is and if load then send works, at least a work around vs. banging one's head against the send with zero balance wall.

    Otherwise, MAYBE on Chase end: they've changed their backend software that's sending an incorrect return code to Apple?
     
  7. peck1234 thread starter macrumors newbie

    Joined:
    Sep 30, 2017
    #7
    This is what happens when I try to add funds to the card directly.

    https://streamable.com/glj23

    Additionally I can’t send money from any other card it’s not a “chase” issue. Thanks for the help/suggestions tho.
     
  8. HDFan macrumors 65816

    Joined:
    Jun 30, 2007
    #8
    Just to confirm, you have used all of these with Apple Pay and they work? We need to know that the cards work in the wallet on the phone. Identity verified is not enough. Have to know whether the card actually works with Apple Pay, that you can actually transfer funds.

    Even if it is not a Chase issue, they might be able to give you some clues as to what is happening.

    I would call them. Note down the exact time and second when you got the error message. See if they show a record of your transaction. If their systems are up to it, try a transfer when they are on the line. If your are lucky they will see the transaction, and maybe tell you why it did not go through. If they don't have any record that the transaction was even attempted, that is useful also.

    P.S. That video was great in helping understand the problem. I had never heard of streamable. Removing those last digits of your credit card from the video would be a good idea if you can. Best not give any personal information on a public forum.
     
  9. peck1234 thread starter macrumors newbie

    Joined:
    Sep 30, 2017
    #9
    Thanks for the suggestion. Its not a chase issue as I just used this card with apple pay on another phone.

    Additionally no other cards work. Credit cards etc.

    I was using Apple Pay with zero issues since it came out....

    Now ive been dealing with this for 3 weeks.
     
  10. HDFan, Jul 21, 2018
    Last edited: Jul 21, 2018

    HDFan macrumors 65816

    Joined:
    Jun 30, 2007
    #10
    You know that the card works with Apple Pay, using a payment terminal in a store. You do not know why an Apple Cash transaction using that same card in an iPhone wallet is failing.

    There was a dust-up some years ago when merchants started complaining about the high fees that the Mastercard/Visa exchange charged for handling transactions. Since there is no fee when you use Apple Cash, Apple takes a cut, and the associated bank that handles Apple Cash uses Discover card, maybe it does not use the standard Mastercard/Visa exchange. Don't know. But the possibility is there that Apple Cash is handled differently than a standard store transaction.

    Chase may not be receiving the Apple Cash transfer request, or they may be receiving it and denying it. Only by calling them are you going to know which it is. If they are not helpful, then contact the other cards [after verifying that Apple Pay works with that card in a store].

    The only people that likely know what is happening is Apple or the card issuers. You have said that Apple hasn't been helpful. So try the card issuers. Keep careful notes of what they said, and the transaction dates and times when you get the error message. If they have no record of any transactions, go back to Apple and say "I tried these transactions on this date and this time with this card. I got this error message and the card issuer tells that they received no transaction". That's hard evidence that it is an Apple problem. Have Apple escalate the issue to development, if you have already been working with a senior advisor.
     
  11. peck1234 thread starter macrumors newbie

    Joined:
    Sep 30, 2017
    #11
    All my cards work with Apple Pay just not Apple Pay cash. additionally as I stated my cards work on another phone with Apple Pay cash so it’s most definitely not a bank related issue .
     
  12. peck1234 thread starter macrumors newbie

    Joined:
    Sep 30, 2017
    #12
    Well figured I’d post back because it randomly just started working again tonight and I have done absolutely nothing to fix it. I just emailed my Apple service rep to see if maybe she did something on her end but I highly suspect not I will post back if she or Apple Pay cash Adjusted something on my account
     

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