Apple refused to replace iPhone

Mac7

macrumors 6502a
Original poster
Jun 14, 2009
768
40
So I have a white iPhone 5, there is a slight gap on the top and right between the screen and band. I was told that this is on par with other iPhones. There's also a small ding on the bottom near the lightening port. With all this apple refused to replace the iPhone

I'm also having battery issues. This is a Verizon iPhone so I'm using it with tmobile and I'm being told that using tmobile is causing my battery issue.

Is there anything I can do about this?
 

gdrag14

macrumors member
Sep 27, 2012
35
0
Get an AppleCare+, 99$, then pay 49$ for a replacement, if you really think a new one is worth it.

I'm not sure about the battery problem, though.
 

DeaconGraves

macrumors 65816
Apr 25, 2007
1,291
0
Dallas, TX
Re: the battery issue, that's the first I've heard that assertion. But if it's true, then I would assume it's likely the same across all Verizon phones, so I'm not sure how effective a replacement would be.

As far as the other issues. I'd say try to go to a different store or at least try to speak with someone else.
 

jedi74

macrumors regular
Sep 22, 2012
102
0
make up a lie and say the phone just gets too hot or something - they will replace it then :D
 

misterjay

macrumors regular
Sep 19, 2012
126
0
Go back and demand a new iPhone. Seriously. Lite them up.

I'm planning to go tomorrow to get it replaced because my WiFi signal on this phone is completely garbage and not to mention, the power button is so low that it's about to get stuck inside the phone.

If I dont get one, there'll be some problems.
Go back and demand to speak to the manager and mention that others who have had the same problem got their phone replaced
 

JRoDDz

macrumors 68000
Jul 2, 2009
1,909
112
NYC
So I have a white iPhone 5, there is a slight gap on the top and right between the screen and band. I was told that this is on par with other iPhones. There's also a small ding on the bottom near the lightening port. With all this apple refused to replace the iPhone

I'm also having battery issues. This is a Verizon iPhone so I'm using it with tmobile and I'm being told that using tmobile is causing my battery issue.

Is there anything I can do about this?
Then demand a full refund and buy another iPhone 5.
 

pure3d2

macrumors 6502
Mar 7, 2012
417
1
So I have a white iPhone 5, there is a slight gap on the top and right between the screen and band. I was told that this is on par with other iPhones. There's also a small ding on the bottom near the lightening port. With all this apple refused to replace the iPhone

I'm also having battery issues. This is a Verizon iPhone so I'm using it with tmobile and I'm being told that using tmobile is causing my battery issue.

Is there anything I can do about this?
Call 1800-MY-APPLE instead. I found them to be more accommodating than some of the store employees. There's definitely a difference in the quality of support between the stores and the phone support folks.

My local store is pretty good, but they have this tendency to indirectly try to blame the customer in these cases.

For example, when I went on Monday to get mine swapped out, the customer in front of me was getting hers swapped out also.

Customer: I'd like to swap my phone for a new one
apple guy: What's wrong with it?
Customer: It was dented here [points to various spots on the bezel] when I first opened it
apple guy: Are you sure? When did you get it?
Customer: Yes I'm sure. I just opened it yesterday
apple guy: Did you carry it around in your pocket with keys?
Customer: I carry it in this pouch (shows him a silk bag) in my handbag. I don't wear pants with pockets. [At this point, I start laughing at the apple guy]
apple guy: OK, I'll be right back
 

Leonard1818

macrumors 68020
Nov 15, 2011
2,459
393
Did you buy the phone through Verizon or are you saying it's just a verizon phone (bought from apple)?

Verizon will swap your phone out under the "worry free" guarantee. You have 14 days. Just call them and explain what's going on.

If you bought it thru apple (which I'm thinking you did) just call the help line.
 

Mac7

macrumors 6502a
Original poster
Jun 14, 2009
768
40
Then demand a full refund and buy another iPhone 5.
Sure I would love to return it, wait 2-3 days for the funds to be returned to my bank account. Then wait a couple weeks until they have enough in stock to sell without reservations
 

Leonard1818

macrumors 68020
Nov 15, 2011
2,459
393
Sure I would love to return it, wait 2-3 days for the funds to be returned to my bank account. Then wait a couple weeks until they have enough in stock to sell without reservations
You asked for suggestions/solutions. You get a legitimate idea presented to you and you're going to be snide and sarcastic in your response?

:confused:

----------

It's a legitimate idea.

Ask to speak to a MANAGER and repeat your story... should you run into the same roadblock, kindly ask to return the device as it's not meeting your needs. I'm sure they would rather swap it out for you once again than have to go through the hastle of a return.
 

iParis

macrumors 68040
Jul 29, 2008
3,662
26
New Mexico
You could show up in the morning and if they have enough stock that exceeds the reservations then you shouldn't have a problem swapping it out. You're within the 14 day return period, they have no choice unless you threw it at a wall or took it for a swim.
 

nitemare

macrumors regular
Jun 10, 2009
169
0
Sure I would love to return it, wait 2-3 days for the funds to be returned to my bank account. Then wait a couple weeks until they have enough in stock to sell without reservations
have them put the refund on a gift card so that way u have the money on hand, u cant spend it somewhere else and u dont have to wait for the funds to be refunded to your card. thats what i did to return my 32 for a 64
 

iParis

macrumors 68040
Jul 29, 2008
3,662
26
New Mexico
I guess that's true! I didn't know until now that it was different for iPhones! Then we all have until at least October 21st to stop our b*tching.

im pretty sure its 14 days for a full refund with no restocking fee

14- 30 days with a 10%?
No restocking fee anymore.

http://store.apple.com/us/help/returns_refund

Hm.. It says iPhones that are purchased online are illegible to be returned to an Apple retail store, though I'm pretty sure I've heard of people successfully doing so and the site also says "Items ordered on the U.S. Apple Online Store that arrived damaged or are incorrect can be returned to any U.S. Apple Retail Store."
 
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DavidFongs

macrumors newbie
Jun 15, 2010
20
0
Which Apple Store in the MPLS area did you go to? I had two scuffs on my iPhone 5 out of the box, brought it in to the uptown apple store yesterday, and they replaced it immediately with a perfect new one.
 

yOyOYoo

macrumors 6502a
Feb 13, 2005
643
27
CA
have them put the refund on a gift card so that way u have the money on hand, u cant spend it somewhere else and u dont have to wait for the funds to be refunded to your card. thats what i did to return my 32 for a 64
Much better idea to pay with your credit card - most have protections built in such as :

- 90 day protection against theft, breakage, accidents, etc
- 1 year extra extended hardware warranty on top of Apple's 1 year
 

nitemare

macrumors regular
Jun 10, 2009
169
0
Much better idea to pay with your credit card - most have protections built in such as :

- 90 day protection against theft, breakage, accidents, etc
- 1 year extra extended hardware warranty on top of Apple's 1 year
if u got the refund on a gift card the original purchase is still credited to the card so u would still have that protection
 

YungMoola94

macrumors regular
Jun 18, 2010
150
0
Damn people are getting dumber by the hour sigh.. How stupid do you have to be to know that Apple doesn't support AT&T and going to the store with a t mobile iphone is probably the second dumbest thing you can do next to taking a jailbroken iphone
 

iParis

macrumors 68040
Jul 29, 2008
3,662
26
New Mexico
Damn people are getting dumber by the hour sigh.. How stupid do you have to be to know that Apple doesn't support AT&T and going to the store with a t mobile iphone is probably the second dumbest thing you can do next to taking a jailbroken iphone
Now you're making yourself look like the incompetent one. Allow me to call you out on several points. First: Apple doesn't support AT&T? That doesn't make sense. Are you saying they won't support you if bring in an AT&T iPhone? Second: Apple still has the obligation (depending on warranty status, of course) to service your phone no matter the carrier. Third: The poster's iPhone isn't jailbroken. There isn't even a public jailbreak for the iPhone 5 or hell, even an untethered one for iOS 6. Fourth: He wouldn't even need to jailbreak it to unlock it for T-Mobile's network. The OP has a CDMA Verizon iPhone, which comes unlocked. Try not to be so ignorant before you post in the future.

EDIT: After reading through your post again I noticed you might not have exactly been implying you thought his phone was jailbroken, but most of my points still stand. Hell, you can go into an Apple Store with an iPhone that doesn't have service and they'll still service you based on warranty status.

EDIT 2: I didn't mean to sound that mean! D:
 
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