Apple rejects iPhone 5 battery replacement because it is bent!

Discussion in 'iPhone' started by koppie644, Aug 29, 2014.

  1. koppie644 macrumors regular

    Joined:
    Oct 4, 2011
    #1
    I just came back from the Apple Store and they said that because my iPhone 5 is slightly bent, it got disqualified from the Iphone 5 battery replacement program. It is rediculous! The serial number is eligible and they did a test which says it needs to replaced, but the phone is bent ...
     
  2. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #2
    That is strange. Maybe there is some liability they don't want to take on. Like opening a bent phone may break something else or make it very difficult to reassemble.
     
  3. braddick macrumors 68040

    braddick

    Joined:
    Jun 28, 2009
    Location:
    Encinitas, CA
  4. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #4
    Ironically, if an iPhone 5 is bent and there is no sign of damage, it's actually a covered issue if you're in warranty. They are known to bend way too easily.

    If you're out of warranty, they're probably just worried about breaking something else in there. Give apple CR a ring and I imagine they'll replace the phone for you.
     
  5. Appl3FTW macrumors 603

    Appl3FTW

    Joined:
    Nov 15, 2012
    #5
    try again, go another day or time (avoid the douche who rejected you)... or try like 10 apple stores.
     
  6. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
    #6
    I thought Apple embraced diversity? Bent or straight. All are welcome?
     
  7. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    I can't blame Apple for not wanting to take apart a bent phone. Just getting it back together would possibly be a problem.
     
  8. Appl3FTW macrumors 603

    Appl3FTW

    Joined:
    Nov 15, 2012
    #8
    their boss is bent as a 2 dollar bill.. they should.
     

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