Apple rejects iPhone 5 battery replacement because it is bent!

Discussion in 'iPhone' started by koppie644, Aug 29, 2014.

  1. koppie644 macrumors regular

    Oct 4, 2011
    I just came back from the Apple Store and they said that because my iPhone 5 is slightly bent, it got disqualified from the Iphone 5 battery replacement program. It is rediculous! The serial number is eligible and they did a test which says it needs to replaced, but the phone is bent ...
  2. cynics macrumors G4

    Jan 8, 2012
    That is strange. Maybe there is some liability they don't want to take on. Like opening a bent phone may break something else or make it very difficult to reassemble.
  3. braddick macrumors 68040


    Jun 28, 2009
    Encinitas, CA
  4. Brian Y macrumors 68040

    Oct 21, 2012
    Ironically, if an iPhone 5 is bent and there is no sign of damage, it's actually a covered issue if you're in warranty. They are known to bend way too easily.

    If you're out of warranty, they're probably just worried about breaking something else in there. Give apple CR a ring and I imagine they'll replace the phone for you.
  5. Appl3FTW macrumors 603


    Nov 15, 2012
    try again, go another day or time (avoid the douche who rejected you)... or try like 10 apple stores.
  6. itsmemuffins macrumors 68040


    Jun 23, 2010
    I thought Apple embraced diversity? Bent or straight. All are welcome?
  7. Newtons Apple Suspended

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    I can't blame Apple for not wanting to take apart a bent phone. Just getting it back together would possibly be a problem.
  8. Appl3FTW macrumors 603


    Nov 15, 2012
    their boss is bent as a 2 dollar bill.. they should.

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