Unfortunately I have to write this. My new powerbook went in repair 2 days after I got it to fix the fan and the keyboard. 4 days later I got it back with nothing repaired but with a newly added scratch with regards from the repair team. After 6 hrs. of talking to a dozen people at Apple they wanted me to send it in again. 4 days later, which is today, I get it back with nothing repaired, not even the scratch they promised to remove. The fan issue I have, with the fan running loud when the AC is plugged in, the keyboard, with the cursors not responding properly, are, as Apple says, within specification. I guess it's ok when keys do not work properly or the fan is louder than usual. But on top of that the scratch is still there. Ok I called Apple AGAIN. What they want me to do now is send it in again or go to a Apple tech in my city. LOL. As if I would send it in again... So I call an Apple Service Center... they tell me this could take over a week till the parts arrive, probably longer. But I am off to Spain next week... Then I call customer service to see whether they could give me some sort of compensation like a little gift certificate towards my ipod purchase since the notebook was there for over a week, I had to call them 10 times for over 6 hrs, they did not repair it, etc. And what do they tell me? No, can't do. LOL. Aaaaarghh. Sorry but this has to be the most annoying thing I had ever to go through with a company I bought sth. from. Especially at this price. If I didn't like Apple's products so much, I'd say this is it and call it quits. And if this continues to go on like this and continues to be a problem with Apple I might just do that and go for better customer support than better products. Because Apple's support stinks. If anyone feels defiant by this post to write how awesome Apple is and what drives me to write this... save it and suck it up. I'm in a bad mood today.