This is so so sick. I'm pinching myself to make sure it really happened. If you guys remember, I bought a refurbished 27" iMac about a month ago. A week ago, I started getting some funky artifacts on the screen whenever I would open large graphic files. I took it into the Apple store, they looked at it and determined I needed a new video card. Fast forward to today...they say the video card is in so I drop the computer off. They call about 2 hours later that its almost ready and that I can head that way, so I do. I get there, wait a bit, and a guy comes up and says..."I'm sorry to tell you but it's not ready, they aren't able to finish it today." I was a bit confused...they said it was almost ready, and the store was still open for another 2.5 hours. I ask to speak with the actual tech. He comes out and says..."I apologize but we can't repair the computer." How did they go from almost ready to pick up to they can't fix it? My guess? They dropped the damn thing and it was in pieces... especially after I heard the following... "What we can do is give you a brand new (not refurbished) top of the line 27" iMac. That's right, Quad-Core 2.93GHz Intel i7 processor. Holy ****. He even asked if I wanted my old hard drive back as it was still good...so I ended up with the old 1TB hard drive plus the computer has a 1TB built in. Aside from the much faster processor, the new computer also has a 1GB video card where the old one had a 256MB video card. Price difference? I paid $1387.00 w/ tax. New computer would cost $2403.00. If I wasn't a huge Apple fanboy before, you can bet I am now. Fantastic customer service, no matter what happened in the back with the tech, that is just outstanding.