Tried to call the apple retail store in Florida. Seems like they are clueless. A co worker of mine shattered her 4S front screen. It also won't turn on. It was about a 4 foot drop. With the upcoming iPhone 5, usually Apple charges $199 for their current top of the line iphone out of warranty replacement due to water damage, broken screens etc. But their second tier devices drop to $149. With the iPhone 5 3 days away, they "don't know" if the price is $149 or $199 for a 4S replacement? So does anyone "know" if the price is $149 vs. $199 during this transition period? I am currently on hold with apple for the past 20 minutes so annoyed.