Apple Return Policy Now 14 Days?

Discussion in 'iPhone' started by 9th Wonder, Apr 14, 2013.

  1. 9th Wonder macrumors member

    9th Wonder

    Joined:
    Mar 24, 2013
    #1
    Spoke with an Apple specialist today, and apparently he said the Apple return policy are now 14 days for the tweaked T-mobile iPhone 5.

    Can anyone else confirm this?
     
  2. Paintball613 macrumors member

    Joined:
    Nov 11, 2008
    #2
    All iPhone returns are 30 days regardless of carrier or unlocked, and everything else is 14 days.
     
  3. siurpeeman macrumors 603

    siurpeeman

    Joined:
    Dec 2, 2006
    Location:
    the OC
    #3
    one apple store employee told me the same thing. he even asked another employee in front of me and told me it was also 14 days. the receipt, however, said it was 30.
     
  4. tardman91 macrumors 6502a

    tardman91

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    Location:
    Tampa Area, FL
    #4
    I'd go by what the receipt says. They can't really argue with that.
     
  5. apunkrockmonk macrumors 6502a

    apunkrockmonk

    Joined:
    Nov 20, 2005
    Location:
    Rochester, NY
    #5
    I purchased my T-Mobile iP5 on the 4/12 launch day. My receipt shows 4/26 (14 days) for my return date.
     

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  6. siurpeeman macrumors 603

    siurpeeman

    Joined:
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    #6
    did you buy it at a t-mobile store?



    here's apple's return/refund policy

     
  7. macalec macrumors 6502

    Joined:
    Mar 12, 2012
    #7
    The return policy per apple is 30 days. All other devices are 14 days.


    If you purchase from T-Mobile the return policy could be different because they dont have to go by apples policy for that.
     
  8. apunkrockmonk macrumors 6502a

    apunkrockmonk

    Joined:
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    Location:
    Rochester, NY
    #8
    I did purchase it from Apple.

    Upon closer inspection, further down the receipt it does say I have 30 days to return the phone without a restocking fee as long as it is not damaged.

    I'm guessing the return date would've only applied had I also purchased service?
     

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  9. siurpeeman macrumors 603

    siurpeeman

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    #9
    unusual. maybe apple's planning to change their return policy on iphones.
     
  10. MHaynes772 macrumors member

    Joined:
    Jul 7, 2010
    #10
    The return date on phones are not determined by Apple, but rather the carrier. This is only on phones, all other Apple products are 14 days.
     
  11. siurpeeman macrumors 603

    siurpeeman

    Joined:
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    Location:
    the OC
    #11
    the phones made and sold by apple? no, they're determined by apple. the return policy used to be 14 days, but apple (not the carriers) changed it to 30 with the whole antenna gate debacle for the iphone 4. carriers are allowed to set the return dates on the phones they sell in their carrier stores, but not apple stores.
     
  12. Diseal3 macrumors 65816

    Joined:
    Jun 29, 2008
    #12
    Yea for the phone. You would still be bound by contract. Carrier return policy (Excluding CA) is 14 days.
     
  13. buryfan macrumors newbie

    Joined:
    Sep 16, 2012
    #13
    I always thought 30 days for a replacement, 14 days for a refund
     
  14. osofast240sx macrumors 68030

    osofast240sx

    Joined:
    Mar 25, 2011
    #14
    Mine is 30
     

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  15. siurpeeman macrumors 603

    siurpeeman

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    the OC
    #15
    it's curious, though, that your return date suggests otherwise.
     
  16. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #16
    That doesn't add up to 30 on my end.
     
  17. osofast240sx macrumors 68030

    osofast240sx

    Joined:
    Mar 25, 2011
    #17
    I will ask if they will honor the 30 days or the return date.
     
  18. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #18
    The return day on the receipt does not jive with the blurb about having 30 days to return it on the same receipt - confusing
     
  19. LoloBond macrumors 6502

    Joined:
    Nov 21, 2011
    #19
    You have 30 days, but after 14 days you lose your upgrade and get locked into a 2 years contract. Also after 14 days if you want/need to exchange your phone they wont give you a brand new one, you'll have to go trough the Genius bar.
     
  20. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #20
    But T-Mo does not have contracts nor subsidize pricing any more and the OP is mentioning this for T-Mo
     
  21. LoloBond macrumors 6502

    Joined:
    Nov 21, 2011
    #21
    T-mobile no contract is pure garbage, after 14 days they are entailed to charge you for payments till the phone is paid in full... so in other words for t-mobile you only have 14 days. If you decided to cancel they will charge you the balance at once...

    Qualifying rate plan required.SRP $579.99. 0% APR On Approved Credit for well-qualified buyer. Device loan balance due on rate plan cancellation.

    http://www.t-mobile.com/shop/phones/?capcode=ios
     
  22. maxosx macrumors 68020

    Joined:
    Dec 13, 2012
    Location:
    Southern California
    #23
    Besides quality control issues with iPhones & MBA / MBP's these days, the Apple personel in the store are no longer well informed. It's just a fact.
     
  23. MHaynes772 macrumors member

    Joined:
    Jul 7, 2010
    #24
    Like I orginally said it depends upon your carrier.

    When I was working at Apple, AT&T customers had 30 days to return, Verizon and Spring had 14 days. The return policy is set by the carrier on phones but it's a contractual product. I don't know what the policy is now, I do know AT&T changed theirs to 14 days.
     

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