Apple Sales Person Acknowledges Yellow Tint - Says Fix Has Been Implemented

IndustrialSpace

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Original poster
Dec 31, 2009
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I've spoken to an Apple sales person over the phone and was told that the yellow tint had to do with a bad batch of defective screens from the manufacturer. Something about the "chemicals" being used in the screens were bad. States that all new iMacs being shipped will be defect-free.

So...

1) Apple is aware of the problem

2) Apple has found a solution to the problem

3) Apple claims that the new shipments will be yellow-tint free

As far as the delays go, he wouldn't exactly say why, other than its a very popular model. I imagine that the retooling plays a part in the delay.

Hopefully, we'll start hearing reports of the new iMacs being defect-free. Be sure to post if you get a good or bad screen over the next several weeks. :)
 

iSee

macrumors 68040
Oct 25, 2004
3,523
253
Sounds good, although I wouldn't necessarily take what one sales guy tells you as fact. (e.g., the last apple sales rep I spoke to told me a couple things that turned out to be bs.)

anyway, there have already been reports of people who had gotten multiple bad macs getting good ones.
 

Dino1956

macrumors member
Mar 2, 2009
72
0
What Week will the new ones be? Does anyone know? For us that are dealing with exchanges from Retailers. 04 from this Year & on? There have been reports up until Week 02 of this year, that still have Yellow. Thank you.
One more thing, does that mean if your iMac is free of Yellow & you got it months back, will it turn Yellow? Should everyone get a replacement as you would in a Recall? Thanks.
 

spcdust

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May 6, 2008
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London, UK
I've spoken to an Apple sales person over the phone and was told that the yellow tint had to do with a bad batch of defective screens from the manufacturer. Something about the "chemicals" being used in the screens were bad. States that all new iMacs being shipped will be defect-free.

So...

1) Apple is aware of the problem

2) Apple has found a solution to the problem

3) Apple claims that the new shipments will be yellow-tint free

As far as the delays go, he wouldn't exactly say why, other than its a very popular model. I imagine that the retooling plays a part in the delay.

Hopefully, we'll start hearing reports of the new iMacs being defect-free. Be sure to post if you get a good or bad screen over the next several weeks. :)
Let's hope this is the case and it's not just one of the plenitude of contradictory lines that that have been coming out of Apple of late. My only reservation is that it's from a sales person who have a habit of saying what the customer wants to hear to make a sale. I spoke with Apple Executive Care only a four hours ago and they said there was still no developments regarding fixing the yellow issue and if there was they would be the first to know as they're the highest tier of customer care - although who's to say they have the correct info.
 

IndustrialSpace

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Original poster
Dec 31, 2009
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Let's hope this is the case and it's not just one of the plenitude of contradictory lines that that have been coming out of Apple of late. My only reservation is that it's from a sales person who have a habit of saying what the customer wants to hear to make a sale. I spoke with Apple Executive Care only a four hours ago and they said there was still no developments regarding fixing the yellow issue and if there was they would be the first to know as they're the highest tier of customer care - although who's to say they have the correct info.


You may very well be right.


Everyone, please take what I posted with a "grain of salt."

I'm just relaying what was told to me. It may very well be customer appeasement on their part. I'm just trying to be optimistic. Last time I called Apple, they told me no such problem exists. I felt insulted, to be honest.

Anyway, those who have more techincal savvy in terms of screen "ingredients" - I ask; how likely would an explanation such as bad "chemicals" be accurate? Could such an issue cause this color distortion?

Further, I would imagine that the chemical would somehow affect the entire real estate, not just the predominantly reported lower right-hand corner area.
 

lexvo

macrumors 65816
Nov 11, 2009
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The Netherlands
Further, I would imagine that the chemical would somehow affect the entire real estate, not just the predominantly reported lower right-hand corner area.
I was wondering about that too. Why is the yellow tinge in most of the cases "blobbed" together and not scattered all over the screen?
 

spcdust

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May 6, 2008
970
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London, UK
You may very well be right.


Everyone, please take what I posted with a "grain of salt."

I'm just relaying what was told to me. It may very well be customer appeasement on their part. I'm just trying to be optimistic. Last time I called Apple, they told me no such problem exists. I felt insulted, to be honest.

Anyway, those who have more techincal savvy in terms of screen "ingredients" - I ask; how likely would an explanation such as bad "chemicals" be accurate? Could such an issue cause this color distortion?

Further, I would imagine that the chemical would somehow affect the entire real estate, not just the predominantly reported lower right-hand corner area.
Appreciate your update and understand you're only relaying what you have been told....I don't want to shoot the messenger:D

I'm not technically savvy regarding the screen but a chemical reaction does kind of sound tentatively plausible.

I was wondering about that too. Why is the yellow tinge in most of the cases "blobbed" together and not scattered all over the screen?
Although I have read reports about the blobbing effect I didn't realise that this was the case in most instances - I thought many experienced the yellow issue as a gradient - generally bottom part of the screen.
 

WilliamG

macrumors G3
Mar 29, 2008
8,988
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Seattle
Honestly, if you believe the words of one sales guy, you'd believe anything. If that were really true, it would be formally announced, don'tcha think?
 

Btom

macrumors 6502a
Nov 19, 2009
571
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I've spoken to an Apple sales person over the phone and was told that the yellow tint had to do with a bad batch of defective screens from the manufacturer. .....
Sorry for nit-picking, but the title of the thread should really read:

Apple Sales Person Acknowledges Yellow Tint - Says Fix Has Been Implemented

The idea of faulty panels was floated around here for some time, so maybe they read us after all??

Tom B.
 

Troy2000

macrumors regular
Oct 21, 2009
199
74
After contacting the repair shop today, I was also told that Apple is working to resolve this issue.

I've have 3 display replacements so far, all with severe yellow tint.
 

IndustrialSpace

macrumors 6502a
Original poster
Dec 31, 2009
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Sorry for nit-picking, but the title of the thread should really read:

Apple Sales Person Acknowledges Yellow Tint - Says Fix Has Been Implemented

The idea of faulty panels was floated around here for some time, so maybe they read us after all??

Tom B.
I guess the title is in contrast to a post I made earlier stating that they wouldn't acknowledge the problem. I agree, it is a bit misleading.

To the other poster (WilliamG) - As for as believing what he said, I STILL don't believe it until I hear consistent reports. I'm just passing the info along. He didn't sell me one, either.

Lets hope though, that this is the case.

Anyone care to dial their 800 sales number and see what another sales rep states as to the cause. I'm curious if they were told that it was indeed a chemical reaction issue.
 

s3e3

macrumors member
Oct 25, 2009
50
0
Agreed. This doesn't sound credible.

Sorry for nit-picking, but the title of the thread should really read:

Apple Sales Person Acknowledges Yellow Tint - Says Fix Has Been Implemented

The idea of faulty panels was floated around here for some time, so maybe they read us after all??

Tom B.
 

IndustrialSpace

macrumors 6502a
Original poster
Dec 31, 2009
696
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Maybe the thread can be deleted. It doesnt seem possible to change the title.

I feel bad if I'm providing false hope.

It is a rumor site though... but if it can be removed, then perhaps that would be better, unless a MOD could revise the title.
 

OldCorpse

macrumors 65816
Dec 7, 2005
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Maybe the thread can be deleted. It doesnt seem possible to change the title.

I feel bad if I'm providing false hope.

It is a rumor site though... but if it can be removed, then perhaps that would be better, unless a MOD could revise the title.
Only the stupid would have been fooled into "false hope". When I saw the title of this thread, I immediately thought "OK, what cockamamie nonsense is it this time". I mean, if Apple officially - or even semi-officially acknowledged the issue, we certainly would not find that out from a random poster on MR. It would be a story - and probably broken on AI or Gizmodo or somewhere... did you notice MR pretty much never breaks any Apple story?

Second of all, it is highly unlikely that Apple will ever acknowledge the yellow tint, unless it can be fixed with a simple software update. If they acknowledge the issue, they could be liable for all the huge sales of faulty iMac already... instead, if most people don't know about it (lets face it, mostly it's folks on Apple related websites that know about it), most won't ever complain - it's not like a bad logic board which must be replaced or the computer won't work... you'd notice that.

Bottom line: don't expect Apple to ever officially admit the issue. And salespeople are useless as sources of info.
 

WilliamG

macrumors G3
Mar 29, 2008
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Yep, this "issue" will never be fixed. It's not even really an issue as it is just panel variance, as I've said a million times. Once again, I don't dispute that SOME people have issues with their displays (or perceive an issue at least), but I'm telling you all for the millionth time, it's PANEL VARIANCE and it's within manufacturers' specs!

NOBODY has a perfect iMac 27" display. Nobody. I love mine, but it's certainly not perfect. It IS however WELL within what is considered acceptable in relation to other displays.

Now the flickering issues that some people had - now that's a problem for sure.
 

spcdust

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May 6, 2008
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Yep, this "issue" will never be fixed. It's not even really an issue as it is just panel variance, as I've said a million times. Once again, I don't dispute that SOME people have issues with their displays (or perceive an issue at least), but I'm telling you all for the millionth time, it's PANEL VARIANCE and it's within manufacturers' specs!

NOBODY has a perfect iMac 27" display. Nobody. I love mine, but it's certainly not perfect. It IS however WELL within what is considered acceptable in relation to other displays.

Now the flickering issues that some people had - now that's a problem for sure.
I think there are screens within acceptable tolerances and screens outside of acceptable tolerances - unfortunately there are a fair few screens that fall within the latter category (I'm not claiming some ridiculous high percentage like some). Also, talking with Apple Executive Care, who already have a designed fixed set of questions to ask customers regarding the issue for Apple engineering Department, Apple are aware of the issue and apparently intend to find a solution.

One thing I would agree on, this is never likely to to be "officially" acknowledged by Apple as it would open the floodgates, they'll just roll out a solution / issue a replacement for those who complain.
 

lexvo

macrumors 65816
Nov 11, 2009
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The Netherlands
I agree there should be acceptable tolerances, but defining these could be difficult and subjective. And how to measure if a screen is within acceptable tolerances?
 

spcdust

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May 6, 2008
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London, UK
I agree there should be acceptable tolerances, but defining these could be difficult and subjective. And how to measure if a screen is within acceptable tolerances?
Well, my tolerance is could I use Photoshop or even iPhoto and do some minor colour / luminance correction on photos. With the current inconsistent colour hue on my monitor the answer would be a no.
 

Btom

macrumors 6502a
Nov 19, 2009
571
0
I agree there should be acceptable tolerances, but defining these could be difficult and subjective. And how to measure if a screen is within acceptable tolerances?

The hue of each area can be measured using photometric sensor (similar principle of operation to the one used for the screen calibration).

I run some tests and present yellow tinge is caused by 5% to 10% blue deficiency, while 2% of yellow tinge wedge is practically unnoticeable.

I'd say that +/-0.5%, or +/-1% uniformity for each color component across the panel would be a good starting point.


Tom B.