I had brought in my week old ibook to a repair center because the HD was making this grinding noise ad nauseum and it was just driving me nuts. The place I went to said they would send it to apple and ten days later I go in to pick it up. At first glance it seemed fine, but then I decided to check it out and make sure the HD problem was gone. Before I even did that I saw that on the top of my brand new ibook were huge scratches and some writing. Actually, it looks like the repair tech had used my ibook as a hard surface to do his paperwork because the name of the repair center was clearly engraved into the top. The repair center promised to send it back to get the casing replaced, so now I'm without my baby for another week. I was just horrified that Apple would be so careless with the casing, since everybody knows these computers scratch easily. This is my first mac and I don't want it to be my last. We shall see . . .