Hey all. Long time reader first time poster but I wanted to share my experience today and see if anyone else has ever had this happen. We received our new iPhone 5 today and it ended up being someone else's. Everything seem to be going well with the setup until we got to the phone number part and then realized it wasn't the correct number. Upon closer inspection we realized that the packing slip wasn't ours. According to the Packing slip and phone number this phone was supposed to go to another customer. We immediately called Apple support. The first person I spoke with seemed genuinely surprised and immediately transferred me to sales customer support. From here the conversation took a turn for the worst. It took me quite a few minutes to get this person to understand the situation. At first she tried blaming the shipper. I informed her I don't think that it was their fault as the box had our address and was shipped to us in Florida, and the Packing slip had the name and address of a customer in South Carolina. This wasn't just delivering it to the wrong house, the contents of the package were not placed in the right box to begin with. After getting through this I now ended up waiting 30-40 minutes on and off of hold as she described this situation to 'the supervisor'. After this long time on hold she finally came back with the resolution of being sent a return label, having to go bring the phone back to the UPS store, and then wait for Apple to contact me about receiving a replacement. I wasn't happy with this as I felt that now I am being inconvenienced for their mistake, and now I had to have faith that someone would actually call me back. I requested a supervisor at this point because I was pretty upset at the resolution. After a brief struggle I was transferred to a supervisor. He basically gave me the same answer, but told me he would send me his contact information and phone number and that as soon as I sent back the phone to let him know and he would be sure to follow up immediately. I am not happy with Apples lack of support and responsibility on their screw up. I spent 1 hour and 22 minutes on the phone and ended up having to go out of my way to return a phone they sent wrong, and now I have to sit and wait for a replacement with no ETA even though I had preordered within the first 20 minutes. This is really the first time I have had to deal with their phone support and I thought the whole situation was handled poorly.