Apple Service Provider (SEQURE ENTERPRISES) steals 1GB RAM from MBP and abuses me

Discussion in 'MacBook Pro' started by SumitBahl, Aug 5, 2008.

  1. SumitBahl macrumors newbie

    Joined:
    Aug 5, 2008
    #1
    Hello Everyone!!!

    First of all, this is the closest forum category I found. If it does not belong here, please move it.

    This post is about my woes with Apple Service Provider.
    The service provider in question is:
    Sequre Enterprise Pvt Ltd (iPod, Portable and Desktop ASP)
    SCF 180, Sector 7
    Chandigarh 160019
    Tel: 0172-2792239
    Fax: 0172-2792293
    Email: sssodhi@sequre.com

    I purchased a MacBook Pro from US in August, 2007 from Macmall.com
    I have been using it for almost an year now.

    Incident #1
    Around, 4-5 months ago there was some problem with my charger of MacBook Pro. The indication light for the charger would go off (which is red when charging and turns green when fully charged on the socket of charger) while charging.
    So, i went to the Apple Service Center and told them my problem. They asked me to leave the charger and told me that it would be replaced within 7 working days.
    After around 7 days I received a call from them telling me that my charger is here and I can pick it up.
    They gave me the charger, but there was no plug on that charger (which is removable).

    (This is what they gave me)
    I told them that I had given the charger with that plug, but they just wouldn't listen. I told them that the charger is useless without the plug, and why in the world would i need another one if I had it already. I insisted upon checking with them again, and what do you know!!! They had it with them and told them it was a mistake and gave me that plug.
    CHAPTER CLOSED.

    Incident #2
    My laptop's DVD drive was having some problem. It just wouldn't read some CD's and DVD's. I inserted the CD and it would show it as a blank CD. I searched the internet and found that there was problem in the multi drive of some MacBook Pros.
    So, I again head to the service center, tell them the problem. They check the warranty, and tell me that only 20 days are left for warranty to expire. They told me that they would replace the DVD drive. It would take 3-4 days. So, I left the laptop with them.
    I start calling them after 3 days, but they tell me that there is some strike and it would take some time. The DVD drive finally arrived some 10 days after I gave them the laptop. They call me and tell me that I can pickup the laptop. I went there and noticed there were some scratches and cuts/small dents on the inner side of dvd drive, which were not there when i gave it to them.

    (Some of the scratches ASP guys did)
    Sorry for the poor quality, picture clicked with N75 phone camera.
    I showed it to the guy on ASP, he told me that they were already there when they took the laptop, which I am pretty sure that weren't there. I told them, if they were there, they should have showed it to me and mentioned it on the receipt of the laptop. Anyways, we had quite a heated argument, but they just wouldn't listen.
    I told them, I would talk to Apple Customer Care first and then I would take the delivery of the laptop.
    So, I call the Apple Care on Friday and tell them about the incident, they registered my case (REF: Case ID 103138660)and told me that I would receive a call from Customer Care Dept. (which is in Australia) on Monday.
    I talked to a guy from Apple Customer Care in Australia and explained whole incident to him. He was a nice guy. He asked me if the laptop was working fine? I said yes. He told me that he had not witnessed the case and cannot decide who is right or wrong and since the laptop is working fine and is almost an year old, he cannot do anything and offered me a wireless keyboard as compensation.
    Since I had no other option and laptop was working fine, I took the wireless keyboard.
    CHAPTER CLOSED.

    Incident #3
    So, after talking to Apple Care, I went ahead and took my laptop from ASP that very evening.
    I came to office today morning and noticed that the laptop was running a little slow. I checked the RAM and to my SHOCK, it only had 1GB RAM. The laptop originally came with 2GB RAM.
    I again go back to ASP, tell them about the RAM, and this Sodhi guy (owner) starts throwing profanities at me. He tells me that my intentions are not right, I am making everything up……
    I tell him, I purchased a laptop worth $2000 + taxes. 1GB RAM, today costs around $10 (Rs. 450). I don't really care about it that much. But the thing is that you stole from me which is wrong.
    But, this guy wouldn't listen.
    Since, I took the delivery and checked it back at my place; I had no proof that they stole the RAM. So, i just left.

    This is the only Apple Service Provider in my town. Now, I have decided not to purchase any apple products till a new ASP is in the town. I am already using MacBook, Macbook Pro, iPhone and iPod. I just hope that I don't get any new problems with them.

    If anyone from Apple is reading this, I will request them to please take action against these guys.
    I would suggest you to avoid SEQURE ENTERPRISES for your repairs or if you do not have any other option, be extra careful with them. Mr. Sodhi from SEQURE ENTERPRISES is a very unprofessional, unethical and a rude guy.

    FYI, I am not looking for any compensation. I just want that something should be done about this service center.

    Related Photographs:
    http://www.sumitbahl.com/images/MacBook_Pro_charger.jpg
    http://www.sumitbahl.com/images/DVD Scratches.JPG
    http://www.sumitbahl.com/images/1gbram.JPG
     
  2. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #2
    Contact Apple. They will deal with this with force. ;)

    And I'm sorry you got gipped.
     
  3. noodle654 macrumors 68020

    noodle654

    Joined:
    Jun 2, 2005
    Location:
    Never Ender
    #3
    Yeah Apples Service Providers are pretty bad. When I had my iBook G4 last summer, I sent it in for repairs and when I got it back, there were scratches all over the computer, their was black grime that I couldnt get off, and they didnt fix anything. I sent it back 1 more time and they still couldnt get it right, so I called back and I got transfered to a guy named Greg that helped me get a new MacBook...here is the thread http://forums.macrumors.com/showthread.php?t=341988&highlight=noodle654

    The repair center in Memphis is called Flextronics. I pray I never have to deal with them again. My iBook was in perfect condition so getting that back was horrible. Sorry to hear your problems of stolen RAM, that is just horrible, I would call Apple right away.
     
  4. Radio Monk33 macrumors 6502

    Joined:
    Dec 4, 2007
    #4
    Fool me thrice?

    That's a shame. I guess if you have any reservations with the company you should make a list to sign off on, that lists what you gave them and the condition it's in with pics.
     
  5. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #5
    Ouch. That's not right. Sorry to hear that.

    You might want to write to apple.com, FirstNameOfFamousPersonAt
    with the info that your posted.
     
  6. Firefly2002 macrumors 65816

    Joined:
    Jan 9, 2008
    #6
    That's... pretty outrageous. The scratches on the DVD drive look pretty nasty, too. I'd be pretty pissed.

    Another reason why I'm loathe to let anyone touch one of my computers while I'm not there.... I sent in a PC I built for my mother a while back when the HDD was all screwy... and when it came back, it had scratches on the (Aluminum) case, and two or three of the PCI slots were half-bashed in.

    They're not very careful with computers, it would seem. For some reason, I've always just lived with my optical drives once they stop working properly... not sure why. I guess that's a good thing? Lol.

    This is kind of an eye-opener, though. You'd think they'd be more careful/respectful with an expensive machine like that, guess not. If my CD drive ever goes after I get my MBP, I'll be replacing it myself!

    Thanks for your story.
     
  7. mixmacface macrumors regular

    mixmacface

    Joined:
    Jun 8, 2008
    Location:
    in the 7th layer of hell.
    #7
    oh my! those pictures are horrible! (on a side note, try and put your camera to macro mode for up-close pictures. ;)) definitely call apple or something like that. i'm very iffy about letting people touch my mac. . even my family! you've a lot of faith in people to send off your mac like that. i hope something gets done!
     
  8. azharc macrumors member

    Joined:
    Aug 2, 2008
    #8
    Apple In India... No Hope.

    Hey there, fellow Indian here from Mumbai.

    I know you had no choice, but under all circumstances avoid Apple completely here. Apple in India - absolutely sucks. Premium resellers are even worse.

    For example, I went in to the main reseller's showroom, and asked how much it would cost to add 2GB RAM to my MBP (out of curiosity) and the answer "Sorry Sir, MBPs can only take 2GB RAM".

    On top of that, you don't get 7200RPM drives here. You don't get Hi-Res Displays.

    Through my personal research, buying a high-end MBP here is up to $1000 more.

    iPods from official resellers are highly overpriced. I saved $150 by buying it black market.

    Service sucks. They don't know what they're doing.

    They advertise for educational discounts, you call them, e-mail them, and they deny its existence.

    Seriously, until Apple officially comes here (probably.... 2023?) having any relation to Apple here is hellish if you encounter any problems AFTER being severely ripped off.

    (Edit : Hence I'm buying everything when I reach the states two weeks from now)
     
  9. kgeier82 macrumors 65816

    Joined:
    Feb 18, 2008
    #9
    sucks what happend but...

    people take advantage of you once, shame on them. They do it twice, shame on you.

    Im amazed you went back after #1. Even if its in the same town. period.
     
  10. SumitBahl thread starter macrumors newbie

    Joined:
    Aug 5, 2008
    #10
    Thank you for all the replies.
    I have already contacted Apple, sent emails to WhateverNameICanThinkof@apple.com
    I hope apple guys deal with it.
    I love the apple products. I don't wanna part with them, but until they improve their service in India, I don't have any other choice.
    They seriously have to think about it. With iPhone 3G launching in India pretty soon, they definitely need to do something about their service. It will sell in huge nos.

    My laptop was still under warranty. I thought if i replace it myself, they might void the warranty. Moreover, I have never opened a MBP myself.

    You are right azharc, a lot of people from India have complained about their service. I have read experiences from different guys from Delhi, Chennai and Mumbai about their poor service.
     
  11. monkey86 macrumors 6502

    monkey86

    Joined:
    Aug 5, 2008
    Location:
    London
    #11
    hey there, that sucks i know that some premium resellers and independent mac places here in the uk would love to try and do that BUT we would come down on them like a ton of sh*t!

    if you take the battery out on your MBP and look for the serial number (which you should use in all your correspondence with apple) underneath should be the original configuration of your mac. EDIT: Even easier if you open about this mac and double click the version number the serial will be displayed.

    If you cant find the original system sticker go to - http://support.apple.com/specs/

    type in your serial and it will show your mac's original specs!

    then how can they say they didnt nick your ram!

    Kris
     

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