Apple Store and Cross Upgrades

Discussion in 'iPhone' started by lienhart, Sep 19, 2013.

  1. lienhart macrumors 6502

    lienhart

    Joined:
    Jun 24, 2013
    #1
    Can the Apple Store do a cross upgrade in store? If not, do I just go to Verizon after and switch the numbers? Thank you :)
     
  2. FelixDerKater macrumors 68000

    FelixDerKater

    Joined:
    Apr 12, 2002
    #2
    They don't do cross upgrades in the Apple store.
     
  3. jephersun macrumors member

    Joined:
    Jul 20, 2008
    Location:
    Daly City, CA
    #3
    if you mean upgrade swapping...they don't do that in apple stores. Go to the carrier's store.
     
  4. billycuth macrumors 6502a

    Joined:
    Jul 31, 2010
    #4
  5. zachy85 macrumors 6502

    zachy85

    Joined:
    Oct 28, 2007
    Location:
    Raleigh, NC
    #5
    So I am wondering the same thing. I just called my local Apple Store, and the rep was not 100% sure that they can do this. I explained the situation and he said that they should be able to do that as long as my account (and I quote) "didn't have anything weird on it, like a business line."

    As I do have a discount from my employer, I am not sure if that is what he was talking about. But worst case scenario here is that I have to upgrade the wrong line and then switch the lines which should be easy enough.
     
  6. Dwalls90 macrumors 601

    Dwalls90

    Joined:
    Feb 5, 2009
    #6
    I just order the phone for the line with the upgrade, activate it, and then get a new sim from AT&T to replace the old sim that got zapped.

    It's a lot easier than trying to explain cross-upgrading and costs nothing.
     
  7. jephersun macrumors member

    Joined:
    Jul 20, 2008
    Location:
    Daly City, CA
    #7

    I've never heard of anyone who has verizon, do an upgrade swap at an Apple store. I might be wrong though.
     
  8. Carlanga macrumors 604

    Carlanga

    Joined:
    Nov 5, 2009
    #8
    Discount lines are business lines in AT&T so it could be the same on V...
     
  9. zachy85 macrumors 6502

    zachy85

    Joined:
    Oct 28, 2007
    Location:
    Raleigh, NC
    #9
    The plot thickens...I called Verizon Wireless to see if I could pre-emptively swap the upgrade to my line before going to the Apple Store. While they said that wasn't doable; the rep told me that at the Apple Store, I can purchase the new phone on my wife's line, and then before they activate it to her line, activate it to my line. So I guess that is sort of like a cross-upgrade...I am hoping that it works, as I don't want to have to deal with swapping the lines with Verizon if I can help it.
     
  10. lienhart thread starter macrumors 6502

    lienhart

    Joined:
    Jun 24, 2013
    #10
    "The plot thickens" LOL. I am really hoping they can, since that's what people on this thread have been saying. Guess we'll just have to see!
     
  11. dominic252 macrumors member

    Joined:
    Jul 7, 2010
    #11
    My brother works at an Apple retail store. They can absolutely do cross upgrades. They use the term "buddy upgrade" I believe. This is exactly what I'll be going in to the Apple store tomorrow to do
     
  12. jtp098, Sep 19, 2013
    Last edited: Sep 19, 2013

    jtp098 macrumors 6502a

    Joined:
    Apr 19, 2010
    Location:
    Purchase
    #12
    I don't think they will activate it to the other line but you can buy it then call att/Verizon..
     

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