Apple Store didn't allow me to purchase an iPad for my father as a father's day gift.

Discussion in 'iPad' started by Nikos, Jun 11, 2010.

  1. Nikos macrumors 68000


    Nov 20, 2008
    New York
    Let me start by saying that my purchasing experience with Apple is usually a pleasure. I've been to many of their stores, across several states, and have purchased online quite a few times.

    Unfortunately this isn't the case when I visit the Walt Whitman Apple store in Huntington, NY. I've had some issues with this store in the past. On more than one occasion, employees of this particular store have lied to me. One genius had lied to me about my iPhone when I was trying to get it replaced. I called her out on it but she played stupid and kept rejecting me. I immediately drove to another local store and it was replaced with no questions asked, because the issue was apparent.

    Another time they couldn't find my reserved iPad and blatantly lied about their reservation policy. I pulled up their policy on my phone and, once again, they played stupid with me. Ends up they were looking in the wrong location, and my reservation was there. So much about their supposed policy they lied about.

    Yesterday I received an email letting me know that my reserved iPad was waiting for me at the store. This particular iPad was reserved under my father's name and was going to be a father's day gift for him. Understanding that he needed to be present in order to purchase it, I had him meet me at the store. We were asked for his ID and were also asked who as going to be paying for it. I told them I'd be paying for it, as it's a father's day gift, to which I was told that this isn't possible. This came as a surprise to me, as I have purchased iPads under other peoples names before, as gifts. They were present to show their ID, and I bought it for them. No questions asked.

    I asked to see a manager and, after about 15 minutes of waiting, a man comes out. I explain the situation and he claims it's corporate policy that the person who reserved the iPad must pay for it. I ask if this is a new policy, and he tells me that it has been implemented since the launch of the iPad. I explain that I've purchased iPads, that weren't reserved under my name, as gifts before and didn't have an issue. A couple being in that very store. He tells me that I should not have been allowed to purchase them and that the lifetime purchasing limit for iPads is 6 anyway, so I'm over my limit regardless. I purchased two iPads last week and returned one, so in theory I should still have one purchase left if this were true.

    I find it very hard to believe that every other time I purchased an iPad this policy was ignored. The manager was telling me that people buy and sell them (as if I didn't know) and that's why I couldn't purchase it for my father, regardless of having the same last name and both of us being present. I could just reserve it under my own name and buy/sell it if I really wanted to.

    Anyway, I just thought I'd share this with everyone. Have you had a similar experience regarding iPad purchases at the Apple store? Sure my dad could have paid for it himself, or we could have used cash (thanks to Apple changing their policy after a woman had saved money and couldn't purchase one when it was credit/debit only) but at this point I didn't want to purchase it from that particular store based on principle. I reserved one at another Apple store and walked out.
  2. camarobh macrumors 6502

    Jul 17, 2007
    San Diego, CA
    Last summer I purchased a 3GS for my father for his birthday. The local Apple store had me buy a giftcard ahead of time, then I went with my father to the store to redeem it. Not sure if that will work for an iPad, are they accepting gift cards as a form of payment? Only other option would be a Mastercard or Visa gift card with the appropriate amount of money on it. The downside with all of this is it really ruins the surprise.....
  3. antiprotest macrumors 65816


    Apr 19, 2010
    Just don't go to that store again for the rest of your life. Problem solved.
  4. Spulture macrumors member

    Dec 14, 2009
    There's a limit on how many iPad's you can buy? Not to mention in a lifetime?
  5. cloroxbleach4 macrumors 6502a


    Dec 28, 2007
    Sounds like the gift card way may be the way to get around this.

    I heard there was a 2 iPad per household limit, never heard about the lifetime limit.
  6. Nikos thread starter macrumors 68000


    Nov 20, 2008
    New York
    I don't know why I reserved it there. Definitely not going back.

    I mean this isn't a big deal, I'm not trying to complain about it, just ranting and I'm interested to know if the same thing has happened to others.
  7. brewno macrumors 6502


    Jun 8, 2007
    Montreal, Canada
    I have a friend in Canada that purchased 10 iPads (9 for his family, one for himself). I don't think they have the same policy here...
  8. Nikos thread starter macrumors 68000


    Nov 20, 2008
    New York
    I get the feeling each store makes up its own policy. I purchased 8 so far. I told the manager this at the end. That's when he told me that the limit is 6. I told him if that's true then they're doing it wrong and left.
  9. btrav13 macrumors 6502

    Apr 8, 2010
    With a product selling this well, I guess they can do as they damn well please, eh?
  10. tmyracle11 macrumors newbie

    Dec 29, 2008
    I bought my iPad there yesterday and I was surprised it was just a normal transaction and they did not require an apple account set up or anything even with me paying cash.
  11. celticpride678

    Feb 15, 2009
    Boston, MA
    I don't know about a lifetime, but I know its two per customer for right now because of the supply constraint.
  12. Sun Baked macrumors G5

    Sun Baked

    May 19, 2002
    Lifetime limit on purchases ....

    Wow, I guess a lot of us here are over their limit on Mac OS X and Macs as well.

    Time to visit the Dell Store.
  13. SVT Amateur macrumors 6502

    Dec 22, 2006
    Tyler, Texas
    Ha ha. Please buy our products because you need and want them but there is a lifetime limit as consuming too many of our products can be dangerous to your health.

    Sounds like this store didn't learn from the previous PR disaster of trying to purchase an iPad with cash.
  14. Nikos thread starter macrumors 68000


    Nov 20, 2008
    New York
    I almost mentioned that to him but it wasn't even worth the time.
  15. Chip NoVaMac macrumors G3

    Chip NoVaMac

    Dec 25, 2003
    Northern Virginia
    Wish I could have been a friend of the OP :) Would have loved getting my iPad as a gift.... :D

    I for one do like reasonable limits as the iPad is in short supply right now. Saves folks from those that want to make a fast buck off on eBay, and idiots that are willing to pay these folks...

    For folks of generous heart like the OP there should be a way that Apple could accommodate him.... lets say by shipping it to the recipient directly to their home address.
  16. jfyrfytr25 macrumors 6502a


    Dec 6, 2008
    oh here we go again... email the CEO of the company over every little issue.

    "they wont let me buy an ipad" email Steve, 'the genius at the store was rude" email Steve, "there is a tiny little mark on the back of my iphone and my local store wont exchange it" email steve....

    how about calling 1-800-APPLE first before you escalate all the way up to the top?

    no wonder the CEO of AT&T is sending out cease and desist orders to customers that email him,
  17. Night Spring macrumors G5

    Night Spring

    Jul 17, 2008
    Oh, don't get so uptight, just think about it as emailing Santa. :D
  18. Blakjack macrumors 68000


    Jun 23, 2009
    Talk about bad press

  19. iRabbit macrumors 6502

    Jul 10, 2007
    Go to Smithhaven. Even on 3G launch day they let me put mine on my brothers credit card (who had already bought two) because of an issue I was having with my bank seeing the charge as fraud.
  20. Les Kern macrumors 68040

    Les Kern

    Apr 26, 2002
    Copy and paste in an e-mail and send to their contact e-mails for customer satisfaction. Make the subject line "catchy" and not vitriolic.
    Call too.
  21. marksman macrumors 603


    Jun 4, 2007

    How many iPads have you bought for friends by reserving it in their name?

    Sounds like quite a few so how can I be your friend?

    Also seems kind of unwieldy to buy someone a gift and then have them have to come meet you at the Apple Store?
  22. bowlerman625 macrumors 68020


    Jun 17, 2009
    Chicago, IL area

Share This Page