Apple Store phone replacement question

Discussion in 'iPhone' started by vitog123, Jun 17, 2013.

  1. vitog123 macrumors 6502

    Joined:
    Aug 30, 2009
    #1
    If I have a phone that has physical damage (small crack in screen), does that eliminate me from getting a phone replaced because of internal issues?

    The crack happened over 6 months ago, phone worked perfect until 2-3 days ago. (Wifi isnt working)

    Please advise. Thanks
     
  2. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #2
    Its down to the Apple genius and the Manager of the day.

    If they assess that the external damage resulted from a drop they could say thats why the internal issues exist.
     

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