Apple Store phone replacement question

Discussion in 'iPhone' started by vitog123, Jun 17, 2013.

  1. vitog123 macrumors 6502

    Aug 30, 2009
    If I have a phone that has physical damage (small crack in screen), does that eliminate me from getting a phone replaced because of internal issues?

    The crack happened over 6 months ago, phone worked perfect until 2-3 days ago. (Wifi isnt working)

    Please advise. Thanks
  2. bandofbrothers macrumors 601


    Oct 14, 2007
    Its down to the Apple genius and the Manager of the day.

    If they assess that the external damage resulted from a drop they could say thats why the internal issues exist.

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