My phone's bezel had several chips out of the box, and after using it for several days, everyone I talk to says I sound horrible and they sound bad on my end too. So I think I have at least two legitimate reasons to try an exchange. I first visited the Verizon store because it's closer. They said they would gladly do an exchange, but they had no stock and wouldn't be able to get me a phone until the middle of October. They suggested I try the Apple store. So I booked a Genius appt. and went in this evening. The guy barely finished greeting me when he said there was nothing he could do to help me since I had purchased my phone through Verizon. He said all Verizon and Sprint exchanges had to be handled through the carriers, but they could swap out phones purchased through Apple directly or AT&T (huh?). He told me if I had ordered through Apple they would give me a "white box" swap, but that "right now" Apple is mandating that only phones purchased directly through Apple (and apparently AT&T) are eligible for swaps at the Apple Store. Verizon and Sprint customers are SOL. I was stunned. I've owned every generation iPhone and have never been told this. Of course all of my previous iPhone purchases were directly from Apple, but I went through Verizon this time because I was porting over two separate AT&T accounts into one new Verizon share plan, and I couldn't perform that procedure on Apple's site during pre-orders. What is going on here? Is this even remotely true? Could it be something Apple has implemented due to stock shortage? I feel like the guy was just ready to go home for the day or something.