Apple store replacement phone stock

RxMac

macrumors 6502
Original poster
Sep 11, 2008
291
5
My iPhone 5 has been constantly searching for signal and dropping service completely at my home. It's Verizon and my other devices have no problems like this.

Question: nearest apple store is 2 hours away, has anyone ran into trouble with apple stores being out of replacement units?
 

JLemm

macrumors regular
Sep 12, 2008
248
5
Cincinnati, OH
My iPhone 5 has been constantly searching for signal and dropping service completely at my home. It's Verizon and my other devices have no problems like this.

Question: nearest apple store is 2 hours away, has anyone ran into trouble with apple stores being out of replacement units?
Why don't you just call them to see if they have any? That will be your best bet.
 

Bossyman

macrumors member
Oct 18, 2011
98
3
DO NOT CALL. The will likely tell you they have none. Happened to me.

I went in, sales person told me "none for exchange." Mine was scratched. Went to store manager. He told me, "no problem. Make a genius bar appointment and we'll swap it right out for you."

So, before you go, make a genius bar appointment on line. You'll get a new one immediately.
 

paulie6978

macrumors 6502a
Jun 16, 2010
576
31
Philadelphia, PA
DO NOT CALL. The will likely tell you they have none. Happened to me.

I went in, sales person told me "none for exchange." Mine was scratched. Went to store manager. He told me, "no problem. Make a genius bar appointment and we'll swap it right out for you."

So, before you go, make a genius bar appointment on line. You'll get a new one immediately.
got mine from best buy. can u still go to an aple store?
 

bmik33

macrumors member
Sep 17, 2012
31
0
Even for scratches they are taking exchanges? Wow. I'll be in on thursday then to get mine switched out for my home button.
 

bogatyr

macrumors 65816
Mar 13, 2012
1,127
1
got mine from best buy. can u still go to an aple store?
The Apple Store will take care of any warranty issues for Apple products. If you need to make an insurance claim (accidental damage or whatnot) then you go to whomever provided the insurance.

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Even for scratches they are taking exchanges? Wow. I'll be in on thursday then to get mine switched out for my home button.
Most likely a per store judgement. I doubt all stores will consider it a warranty issue unless you have AC+ and then it would cost $50.
 

bmik33

macrumors member
Sep 17, 2012
31
0
Most likely a per store judgement. I doubt all stores will consider it a warranty issue unless you have AC+ and then it would cost $50.
really? I had problems with my speaker on my iphone4 and they exchanged it no problems since I had a verizon warranty(the like $9 one or whatever) I would expect this to be the same. It's non responsive at times.
 

bogatyr

macrumors 65816
Mar 13, 2012
1,127
1
really? I had problems with my speaker on my iphone4 and they exchanged it no problems since I had a verizon warranty(the like $9 one or whatever) I would expect this to be the same. It's non responsive at times.
Verizon's $9 item is insurance and not warranty. Warranty does not cover accidental damage - i.e. scratches that were mentioned in what I quoted above. Until Apple says there is a defect regarding the anodized aluminum (IF they say there is one rather) it is something each store will answer differently.

Also, an issue with speakers is more likely a manufacturer defect/warranty item than accidental damage. Unless you got them wet.
 

RxMac

macrumors 6502
Original poster
Sep 11, 2008
291
5
What happened when you called the store?
Didn't call apple store, people advised that they would not tell me if they did or didn't. I've talked to Verizon numerous times and this is what they told me to do. Genius appt made for an hour.