Apple Store stock

Discussion in 'iPhone' started by jterp7, Sep 20, 2013.

  1. jterp7 macrumors 6502a

    Joined:
    Oct 26, 2011
    #1
    Maybe this was a mistake, but I went through the trouble of calling the store to check stock/line, just a rough estimate of wait time and whether or not it was even worth traveling, since I am looking for the white gold/silver phones. The rep had the gall the tell me nothing but to come down and see a specialist.

    How the tell does the guy NOT know 1) Stock (check the computer) 2) Look at the line and just give me a rough estimate of people, like 100 or 50 or 10. 3) Come down to the store = I'm willing to help as little as possible.:mad:

    I hate my local store, but they're the closest so I have little choice. For those of you in the DC area what are the better apple stores you know of? Because montgomery mall is absolute garbage, especially how they handled the 4S and that was AFTER the rush.
     
  2. Zimmy68 macrumors 65816

    Zimmy68

    Joined:
    Jul 23, 2008
    #2
    So you expect them to do this every 5 minutes when someone calls?
    I would call ahead also but I wouldn't begrudge them if they said they couldn't tell me.
    Heck, the AT&T corporate store didn't even bother picking up the phone today.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    I'll play the devil's advocate and say that the store is probably a zoo, with a line going out the store and around the block and they're doing everything they can for customers who took the time to wait in line. While it was not a bad idea to call, clearly they're probably jumping out of their skin being busy.

    Working in retail sux and today is one of those days that they're dammed if they do and dammed if they don't.
     
  4. Allport1954 macrumors member

    Joined:
    Jun 22, 2010
    Location:
    Ann Arbor, MI
    #4
  5. jterp7 thread starter macrumors 6502a

    Joined:
    Oct 26, 2011
    #5
    If you're sold out you should know, especially for the rare colors like the gold. And I don't see how they couldn't look outside and say there's 10 or 100 people. Make a damn effort.
     
  6. TheKrs1 macrumors 6502

    Joined:
    Apr 11, 2010
    #6
    And as someone who would be in line. Make a "damn" effort and get off the phone and help me, the customer who is already here.
     
  7. Velin macrumors 65816

    Velin

    Joined:
    Jul 23, 2008
    Location:
    Hearst Castle
    #7
    That was nice of him. I would have hung up on you, and slammed the phone down while doing it.
     
  8. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #8
    This bugs me the most, not for the OP, but in retail as general rule. I'm waiting in line to pay for some product yet, all the cashiers are answering calls and not taking my money. I'm like helloooo, paying customer here please help me.
     
  9. fender57 macrumors 6502

    Joined:
    Jul 7, 2010
    #9
    I'm surprised on launch day they actually picked up the phone.
     
  10. Poly macrumors 6502

    Joined:
    Jul 14, 2013
    Location:
    Germany
    #10
    So I'm working at an adidas retail store and afaik in EVERY adidas retail store(worldwide) you don't see who is calling.
    Tell me what you're going to tell your boss if he tries to call you 3times in a row and you don't take the phone...well actually i don't know how they handle it at the cash desk because i'm working as a consultant.
     
  11. TheKrs1 macrumors 6502

    Joined:
    Apr 11, 2010
    #11
    About 10 years ago I used to be a store manager for a wireless retailer in Canada. I would regularily not answer the phone, even if it was my District Manager calling, if I was dealing with a customer in the store.

    He could think two things:
    1. Yay! more store is too busy making money. I will talk to them later.
    2. Oh no. The staff is lazy, or the store is on fire.

    I can tell you, he more than likely always chose option 1... because he knew me and my store. We help those who are there face to face without moving onto another customer on the phone.

    Our sales improved while I worked there too. Maybe it was due to more traffic, better promotions... or maybe due to our customer service. Science can tell us the answer, but I don't know how to ask it.

    ----------

    I feel as though the Fry meme about shutting up and taking my money would apply here. (especially with your avatar).
     
  12. Poly macrumors 6502

    Joined:
    Jul 14, 2013
    Location:
    Germany
    #12
    Ok, we also don't answer the phone WHILE we are dealing with a customer. But in between customers we answer the phone.
     
  13. atteligibility macrumors regular

    Joined:
    Sep 14, 2012
    #13
    YES!! These guys spent two hours with their blue shirts taking pictures and videos of the line of people waiting in the rain, how unreasonable is it to expect some basic customer service for their most loyal customers, such as telling you that they don't have any TMO or gold phones.

    Personally, the experience wasn't good at all for me this morning, and it would not have taken much to make it better, such as telling me at 5 am that they didn't have any TMO phone, instead of waiting 7:30.
     
  14. karmatourer macrumors 6502a

    karmatourer

    Joined:
    Oct 18, 2011
    Location:
    In my house
    #14
    Regarding upgrading store stock for online orders & store pickup,I thought that didn't happen until roughly 10 days after release.Wasn't that the case with the 5?

     
  15. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #15
    I've worked at retail I know. The store I worked at had communicated that its better to answer the phone then help a paying customer - it made no sense.

    As for telling your boss, just say you were slammed and wanted to give customer individual attention and your complete focus :)
     
  16. Allport1954 macrumors member

    Joined:
    Jun 22, 2010
    Location:
    Ann Arbor, MI
    #16
    You're right, store stock info is usually added at least a week after the launch.
     

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