Apple Store UK - 'Merge in Transit' - What Apple doesn't want you to know

Discussion in 'MacBook Pro' started by jaredm1, Apr 29, 2010.

  1. jaredm1 macrumors regular

    Joined:
    Jun 27, 2009
    Location:
    Bucks, UK
    #1
    Guys,

    I have worked out how Merge in Transit can work and why it is Apple doesn't want you to see how your order gets tracked before it gets to their Distribution Centre.

    For those who don't know, Apple ship to Europe using 2 different shipping methods: "Fast Ship (EMEA)" and "Merge in Transit".

    Merge in Transit orders are handled by Kuehne and Nagel. They group up orders into pallets and handle the logistics of getting them to an Apple Distribution Centre in Leicester. Most orders will go through this route and those that need to be combined with other order items (accessories) will be priorities to go via this route. People who have "Merge in Transit" will only get tracking information once the item is shipped from the Apple Distribution Centre (not when its shipped from Shanghai). Sometimes there will be the odd item that can't be added onto a pallet (though this isn't the only reason, I don't know the others) so they go by Fast Ship (EMEA).

    "Fast Ship (EMEA)" orders are shipped individually by courier (usually UPS) straight to the customer. It's usually a faster method of transport because goods don't need to be grouped, sent to an Apple Distribution Centre and then couriered individually. You also get tracking information straight from Shanghai. This post is about "Merge in Transit" so no more needs to be said about "Fast Ship (EMEA)"

    Once there's a pallet of orders ready to go K+N are informed and make a plan on how to get the goods to Apple. Goods are shipped by Apple on a 'standard 8 day service'. See here for an example. It doesn't mean it will take 8 full days, usually its much quicker but its more of a worst case. Its all about cost - in this example we see a flight going from Shanghai to Stansted to Heathrow.

    Apple will have tentatively booked a courier to pick up your package from their DC and at this point they'll let them know if that date needs to change. Once the item arrives at the DC it'll either be packaged up with any accessories or it'll be given straight over to a courier.

    Note: I don't know why Apple's GTT system shows 'Luxembourg' when the order will actually never go near there. I'm gonna guess that's where the logistics decision makers are.

    The fact is, Kuehne+Nagel and Apple's Merge in Transit' is extremely cost-effective, Apple will be reluctant to not use this method. If you look at the way K+N provide their tracking estimates, they are very conservative - I think most people would be quite upset if Apple provided those.

    Then again, its extremely unfair and frustrating not to see this information and to know that some customers will get rapid shipment with full tracking while others see a black box. People have said that Apple should offer the choice of priority shipments in Europe like they do in the US but if Apple do that they may not be able to fill pallets efficiently which puts up the cost and inefficiency of that system. Hmm.

    Some screenies attached for your information.

    So how do you track your order? Try calling Apple asking them for the Carrier Tracking Number beginning with SHA (e.g. SHA-03584711) (Its the second column on the first table on the Delivery Notice screen). There are 2 lines in that column, you only need the first. If they give it to you then you can go to www.kn-portal.com and put it in (Choose 'H/AWB No.' from the drop-down).
     

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  2. robpow macrumors regular

    robpow

    Joined:
    Feb 10, 2007
    #2
    Flights between Stansted and Heathrow? Are Apple so eager to deliver they are moving stock with helicopter now? It's probably a lorry...
     
  3. jaredm1 thread starter macrumors regular

    Joined:
    Jun 27, 2009
    Location:
    Bucks, UK
    #3
    Correction BA9232 is a lorry (I think - RFS)
     
  4. I-Eat-Flowers macrumors newbie

    Joined:
    Mar 24, 2010
    #4
    So what is it that apple doesn't want us to know? that they are trying to save as much money on shipments as they can? what a surprise :eek: they must be the only company who does that...

    seriously, this is what business is all about. they need to work cost-effective or their competition will squeeze them out of the market sooner or later. have you ever wondered why you can buy chocolate from Nicaragua in a supermarket for less than a dollar? probably not because they are shipping it in eco-friendly bio diesel powered turbo speed jets...
     
  5. jaredm1 thread starter macrumors regular

    Joined:
    Jun 27, 2009
    Location:
    Bucks, UK
    #5
    Hey, I don't know if you've ordered from Apple in Europe but we get no tracking info until the goods are in a European DC. That's what Apple don't want us to know and its extremely frustrating for a lot of people in Europe.
     
  6. lefse macrumors member

    Joined:
    Jul 11, 2008
    #6
    This tracking problem can be solved, if you share your Kuehne+Nagel login with us. :)
     
  7. jaredm1 thread starter macrumors regular

    Joined:
    Jun 27, 2009
    Location:
    Bucks, UK
    #7
    You don't need a login for K+N, just the number from Apple.
     
  8. I-Eat-Flowers macrumors newbie

    Joined:
    Mar 24, 2010
    #8

    I ordered from apple in africa and I didn't get any tracking info until my local post station informed me that I can pick it up from them. I could live with it. so can you
     
  9. MacMandy macrumors 6502

    MacMandy

    Joined:
    Nov 13, 2006
    Location:
    Manchester, UK
    #9
    Which ref No. do you put in the K&N shipment search, and which type of ref no. is it?
     
  10. ginandtonic macrumors member

    Joined:
    Mar 12, 2010
    #10
    I used to love Apple. They used to be the underdog company with great products and great service.

    Now I think Apple and Steve Jobs are a bunch of APPHOLES with their secrecy are their crap "merge in transit", don't give you any info just wait 3 weeks for your MBP and shut up Bulls*hit.
     
  11. jaredm1 thread starter macrumors regular

    Joined:
    Jun 27, 2009
    Location:
    Bucks, UK
    #11
    Please read the end of the opening post and look at the screenshots for clarification.
     
  12. MacMandy macrumors 6502

    MacMandy

    Joined:
    Nov 13, 2006
    Location:
    Manchester, UK
    #12
    Sorry. My mistake :eek:
     
  13. keantan macrumors regular

    Joined:
    Nov 6, 2008
    Location:
    Penang, Malaysia
    #13
    Although no longer relevant to me (I received my MBP already), I think the information posted is very useful and much thanks to TS for this and will bookmark for further reference.
     
  14. killer bear macrumors newbie

    Joined:
    Apr 28, 2010
    Location:
    Bristol/London, UK
    #14
    Wait for too long

    Hi jaredm1, thank you for this information, very helpful. My 15" i7 mbp was shipped on the same day from China, I called apple today, it is now in Hinckley, I can not wait to get hold of it, but I doubt it will arrive any time before thursday. Next time I will probably use the "Fast Ship" option.
     
  15. Nitrocide macrumors 6502

    Nitrocide

    Joined:
    Sep 24, 2005
    Location:
    Bristol, UK
    #15
    Same situation here, and Bristol too fancy that! I will also opt for fast delivery next go, i didn't realise at the time hey would have to ship it from shanghai!
     
  16. killer bear macrumors newbie

    Joined:
    Apr 28, 2010
    Location:
    Bristol/London, UK
    #16
    When did you order? I ordered on April 17th, and i just got my ups tracking number last night, ups has not picked it up yet, hopefully they will do it today and i may get it tomorrow. Otherwise it is going to be difficult for me as i have to go to work in the morning on thursday and ups normally delivers in the morning here.
    The wait is far too long, I would have much prefered to buy it from the shop but the annoying thing is despite there are two apple shops in Bristol they only stock base models and anti-glare high-res.
     
  17. lyngstad macrumors newbie

    Joined:
    Mar 30, 2010
    #17
    hmm

    I live in Norway, and never experienced this... Both times ordering machines I have got the tracking number tracking all the way back to Shanghai where its produced..
     
  18. vincebio macrumors 6502a

    vincebio

    Joined:
    Jun 27, 2005
    Location:
    Glasgow
    #18
    wow what seemed to start of interesting turned out to be a 60 second waste of my lifetime...

    BREAKING NEWS : Apple would rather save shipping costs than spend on shipping costs...
    :rolleyes:

    In next weeks show :
    How do you apply your apple stickers?
     
  19. chrispholt macrumors regular

    Joined:
    Feb 6, 2010
    Location:
    Cheddar, UK. Yes where the cheese comes from..
    #19
    I think i'm missing something

    Hi, I have read the first post in detail. However I seem to me struggling with it.

    I have this tacking info (below)
    Am I right to believe that if I call up apple on Monday they will give me tracking number talked about above,

    Sorry, just don't seem to be able to fully understand it.
     

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  20. bollyboy macrumors regular

    Joined:
    Apr 21, 2010
    Location:
    Manchester - UK
    #20
    This is probably why mine is taking 2 weeks to deliver to the UK.
    I would have paid additional shipping to have it a little quicker if i were given the option.

    Never mind, should be here soon enough.
     
  21. simulacra macrumors member

    Joined:
    Jun 2, 2008
    #21
    I wish I read this thread earlier, I ordered an iphone 4 with a dock, which of course meant that my order would merge.

    Long story short, the tracking number I've got list my delivery date one week later than when I ordered even though my shipment is listed as shipped.
    But the info I have is totally different than what others that had their 4's shipped says.

    The Apple order page says that the dock is shipped ny a firm called synchreon tech and when I follow the tracking# I get this.

    [​IMG]

    Anyone know how this works?
     
  22. roydburn macrumors newbie

    Joined:
    Jul 14, 2010
    #22
    This is really useful. I'm waiting for an iPhone 4 through the online Apple store. I have found out a lot more about my shipment with the information you have posted. However I don't understand why I have a "merge in transit" shipment when the only things in my order are a) the iPhone and b) AppleCare protection. The latter isn't a physical item so what merge is there to take place? The K+N tracking site says my shipment is being flown to Luxembourg via Amsterdam!
     
  23. simulacra macrumors member

    Joined:
    Jun 2, 2008
    #23
    Update on my order, what I read earlier is correct, the merge orders are shipped through other carriers to a merge point in the country whose store you ordered from, after the delivery has been put together they hand it of to one of their usual carriers (UPS in my case) and you get a tracking#, also, the delayed delivery date that I got was wrong and I'll have my package today the 15th...
     

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