Maybe mine are isolated experiences, but it seems like most of the staff members at Apple stores know very little about actually using a mac. Even at the genius bar you don't really find anyone who has a comprehensive knowledge for troubleshooting, etc. Also, I suppose it's only so much towing the company line, but it amazes me when you say stuff like, "I love OS X but the finder is SO slow" and they just look at you and go, "Hmm...I hadn't really noticed." Anyone have a different experience with your local Apple store? Just curious.