I purchased a iPhone 4s White (32GB) back in October when it was first released. About 2 weeks ago my headset speaker and the accelerometer and the gyrometer all of a sudden stopped working. So I called Apple to try to resolve my issue. They closest Apple store is like 100 miles away so they shipped me out a box to replace my phone. My phone was in flawless condition, no scratches, dents, etc whatsoever. When they received my phone I got a call from Apple saying that they received the phone cracked and the "test" they ran confirmed that the phone was dropped. I told them that I always kept my phone in a case, screen protector and I always took excellent care of the phone. They told me that they are not responsible for accidental damage but I kept telling them that I did not damage the phone and the damage was most likely caused because of a accident while the phone was in the care of FedEx. So they said all they can do is return the phone if I pay shipping. So I was angry enough and was sick of all the arguing to I paid for the phone to be returned. I wait about a week and still no one. I call back Apple and they say the phone was delivered to me. I requested that you must sign for the phone when it was delivered. I request a delivery signature they say that we cannot release that information for privacy issues. So now I'm out of a cell phone and a lot of time wasted on the phone. I will never purchase a product from Apple again.