Apple this is ridiculous. cant login to my acount.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by WilliamWilliamson, Sep 29, 2018.

  1. WilliamWilliamson macrumors newbie

    Joined:
    Sep 29, 2018
    #1
    Hello people, i literally just registered with this site with the hopes that hopefully someone here can help me.

    Long story short, I got my first iPhone i cant remember when, years ago, and i created an Apple ID.

    I Know both my Email and Password to login to the device.

    Basically people i know longer have the "trusted phone number" or the iPhone, i bought an iPad.

    Upon trying log in, i input the correct Login details, it then asks me to enter the 6 digit code sent to my "trusted number". I click i no longer have access to this number and provide an aterntive. They send me the code, i enter its fine. again, it tells me to enter another code for some reason that you guessed it is sent to old number which in the same process i have already told them i cannot access this number. I cannot manage my id because i have no device signed in to the ID.

    Then acount recovery started???
    It asks my name, i give it, then it asks for credit card details from the device which i never provide originally so there is nothing to fill in.

    Im stuck. I cannot login to any form of the ID.

    Normally i wouldnt be bothered however the sentimental value of the photos and videos from my daughter who died unexpectedly are now lost and its eating at me, ironically I was under the impression i would have the memories forever as it is all int he cloud, no safer place i thought.

    And i don't even know why when i tried to login from the PC which was normally fine, one day decided it was an unauthorized device and to enter a 6 digit code to sent to the ****ing phone number that no longer exists.

    Can anyone help? Or am i destined to regret never making hard copies and some of my most preciuos memories of my little girl are gone? And why, I no ID and the password, Apple this is very dodgey practice.
     
  2. cmaier macrumors G5

    Joined:
    Jul 25, 2007
    Location:
    California
    #2
    It sounds like years ago you turned on two factor (the old style). Unless you have the actual trusted device or the backup code you should have printed out and saved, you may be locked out.
     
  3. WilliamWilliamson thread starter macrumors newbie

    Joined:
    Sep 29, 2018
    #3
    As i tried to reset it, thats the first ive herd of two factor , what is it, a code?
     
  4. cmaier macrumors G5

    Joined:
    Jul 25, 2007
    Location:
    California
    #4
    When you turned on two factor authentication it meant that to log into a new device it sends a code to your trusted device that you have to enter. This is to prevent someone who stole your password from hacking your account.

    You were also given a code you can use to login in case your trusted device is lost or destroyed.
     
  5. WilliamWilliamson thread starter macrumors newbie

    Joined:
    Sep 29, 2018
    #5
    Damn, so I pretty much didn't read the terms and condtions and brought this upon myself...

    Would Apple be able to "over turn" it if I went in store? im currently waitin for them to tell me whether or not i can recover the acount through the automated process.
     
  6. cmaier macrumors G5

    Joined:
    Jul 25, 2007
    Location:
    California
    #6
    They may be able to help you since you know the username and password.
     

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5 September 29, 2018