Apple took a week of my iPhone 6S Apple care.

Discussion in 'Apple, Inc and Tech Industry' started by Canada420, Sep 23, 2015.

  1. Canada420 macrumors member

    Joined:
    Mar 16, 2012
    #1
    So Apple sent me a note today ( the 23rd) telling me that the Apple care product I purchased activated and began counting down two days prior. I thought that was strange since I won't get the new phone until 9/25-9/29 ( Fri-Tuesday, I'm on the east coast of Canada I ordered 5 hrs after pre-order started).

    After reading the email, thinking it was at least shipped, I go to Apple.com to check my order status and it still says: Preparing for Shipment Delivers: 25/9-29/9 by Standard Shipping


    Question for you guys and gals is....Is it normal for Apple to activate my Apple care coverage a week before I get to actually use my phone/coverage and without my consent?

    Are they using my Apple care coverage to mitigate risks up until delivery? The processing of my order at distributor centers and shipping risks for example.

    I know it's not a huge issue, but unless I'm missing something it seems a little shady to trim a week off my Apple care. Even more salt is they do this and raise the price of the Apple care service at the same time. I haven't done it but I suspect the math will show those two changes will result in additional money and cumulatively a lot less coverage days.


    See here...

    You're covered.

    AppleCare+ Proof of Coverage Certificate

    Date Issued: 23 September 2015


    IPHONE 6S
    Hardware Serial No.
    XXXX9AGGXXX
    Coverage Period End Date 21 September 2017
    Policy No. XXXXXXX8245
     
  2. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #2

    My suggestion would be to call AppleCare and talk to them directly about it. I have to agree with you that it should not start until your phone is activated. With the cost of AppleCare now being more expensive you should not be paying for a product you are not using. I would not get aggressive with them, but I would also not back down on them activating it once the phone has been activated or changing the date to reflect it. AppleCare are very easy to deal with so I think you my be surprised.
     
  3. Canada420 thread starter macrumors member

    Joined:
    Mar 16, 2012
    #3
    Case opened. I'll update the thread with the outcome. cheers
     
  4. pbasmadj macrumors 6502

    Joined:
    Apr 18, 2013
    Location:
    Los Angeles
    #4
    Uh.. a week out of two years? Really? Going to go ahead and say, don't waste your time. But to each their own. The probability of that week having ANY effect on your life is pretty damn low. Ya it is wrong, but damn, pick your battles!
     
  5. Canada420 thread starter macrumors member

    Joined:
    Mar 16, 2012
    #5
    I agree with you but I also think it can't hurt to simply raise the issue. I opened a case over the website, it took a couple of minutes of my time. We'll see what they say.

    Increasing the price and "taking" a week away, feels like I'm being bent over which is not a good feeling. This coming from someone who just gave them ~$1,200 for a phone.
     
  6. Canada420 thread starter macrumors member

    Joined:
    Mar 16, 2012
    #6
    So today I get an email from Apple support. I replied and told them they can call me if they want to speak on the phone and gave them my direct number but my preference is to resolve the case over email.


    Thank you for contacting Apple.
    We would like to talk to you directly to better understand your request.
    Please use one of the following options to help us resolve your issue:

     

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