Apple TV won't launch third-party apps

Discussion in 'Apple TV Apps' started by helenedwards, Oct 17, 2016.

  1. helenedwards, Oct 17, 2016
    Last edited: Dec 21, 2016

    helenedwards macrumors newbie

    Joined:
    Oct 12, 2016
    #1
    Any non-Apple app that I try to launch on my Apple TV just gives me a blank, gray screen. I've tried HBOGo, Netflix, YouTube, etc. The Apple apps seem to open just fine (iTunes Movies, iTunes TV, App Store).

    I've tried closing the apps and restarting Apple TV -- no luck. Only advice I can find is to delete and re-download the apps or contact the service providers of the apps, but why would NONE of the third-party apps work?

    Thanks for any help!

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  2. benjitek macrumors 6502a

    benjitek

    Joined:
    Sep 23, 2012
    #2
    Reset it as a new device and start over. If that doesn't work, call AppleCare tech support.
     
  3. mallbritton macrumors 6502a

    Joined:
    Nov 26, 2006
    #3
    Power-cycle the device by unplugging it, wait a few seconds, then plug it back in.
     

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