I recently sent my white 3GS in to apple to be replaced under the factory warranty due to cracking around the buttons and bezel. Many people here have done the same thing as the plastic Apple used on the white iPhone is prone to cracking. I have already had mine replaced once and my replacement is cracking so I wanted to get a fresh case before my warranty was up. I spoke with Ariel back on 06/03/10 and she was very helpful! She setup a return ticket for my iPhone and even sent me a box to send the defective phone back to Apple in. She said the problem was common and they would be glad to take care of it for me and I would have a new 3GS in about a week. I took some pictures of the cracks and the moisture sensors to prove that they hadn’t been activated (they are still snow white) and I sent my phone to Apple. Much to my surprise I received an email about 3 days later saying that my phone had been subject to abuse or accidental damage. My phone was returned to me unrepaired with a note saying my warranty was void due to liquid damage. I was baffled because both sensors that are visible are still snow white. I called up apple iPhone support to see what the story was and got the run around for a while. After being persistent and not accepting the answer that the internal moisture sensors “must have” gotten activated even though the external ones had not I finally got to talk to a senior advisor. He said he understood my concern when I explained that I am fanatical about my iPhone and it doesn’t get out of my sight and I am 100% positive that it has never had any form of liquid on it. That and the fact that the external sensors were not activated made me question the warranty being void. He told me he would call the service center and get back with me. After the first senior advisor left me a voicemail I called Apple back with my case ID and spoke with senior advisor #2. He was able to tell me that the technician had found “corrosion” on my dock connector. Even though the moisture sensor was about 0.060” from the connector it is still snow white. This tells me that whatever moisture caused the connector to corrode was not enough to activate the sensor. Is it just me or shouldn’t at least one moisture sensor be some shade of red before the warranty is void “Due to liquid damage”? btw… the phone works perfectly so I KNOW there has been no damage to any components due to liquid! I just wanted my cracks fixed before chunks of plastic start falling from my 3GS. Is that too much for a loyal Apple customer to ask? I am still waiting on an email reply from senior advisor #2 so hopefully I can talk them into reconsidering their verdict on my "liquid damage" Edit to add email to senior advisor #2: "Ian, Here are the pictures you requested. They show the cracks in weak areas of the plastic case (Picture 1&2) as well as the two external moisture sensors (Picture 6&7) which have not been activated (still white). I believe the possible corrosion came from a charging cable that may have contained some moisture. I would like to point out the fact that if this is the case there was obviously not enough moisture to even activate the moisture sensor which is approximately 0.060" from the connector. I also included the dock area with no screws in picture #5 (which is how I received it back from Apple service). I really appreciate your help!" ^ Last picture shows NO SCREWS! ^ Edit to add new email from Apple senior advisor: "Thank your for your prompt reply! I am wrapping up my administrative tasks for the day and have finished researching your case. I'm confident you'll be pleased with the conclusion. Would it be permissible for me to call you about this issue tomorrow at 4 (CST)? I'd like to arrange for your replacement device. I'd also highly recommend you consider the AppleCare Protection Plan, as the phone is nearly out of warranty. This will ensure you have another year of hardware coverage, which would otherwise expire in 10 days. Technical phone support and battery coverage are also included. If you would like to set this up, I would be happy to do so tomorrow. Although resolution of your issue is not dependent on this. Please let me know if 4 is inconvenient for you, so we can make other arrangements. Thank you," It looks like Apple is going to make it good! Yay!!! I'll update after I talk to him at 4pm (CST) (UPDATE 6/18) I received my replacement 3GS today!!! Thanks to the Apple technician who forgot the screws! Haha!! All is well and a big thanks to Ian... AKA senior advisor #2!!