Apple Watch sent back from trade in partner after they refused my trade in is not the watch I sent in.

[Tachion]

I bought a Series 6 watch to replace my Series 4 watch a few weeks back. Rather then deal with selling it, I decided to do a trade in through the Apple Store app. I got my new watch and a few days later got the box to mail in my Series 4 for trade in.

I should note that my watch was in flawless condition with no damage. But, as I'll get to, this is irrelevant.

A few days after the trade center received my watch, I got a notification telling me that my trade in was rejected because my watch was iCloud locked (spoiler: It wasn't) and that they revised my trade in value to $0. Obviously, I didn't want to accept that and I no longer felt like dealing them since they obviously had no clue what they were doing, so I requested my watch to be sent back so I could just sell it myself.

Well, this weekend I got a watch back. Funny thing is, it's not my watch. I sent in a LTE Apple Watch Series 4 and got back a non-LTE , horribly damaged and scratched watch. I can prove this is not my watch since I still have the original box and the serial numbers do not match.

To say I'm a little annoyed would be an understatement. I literally had my watch stolen by Apple's trade in partner and was given back an inferior, damaged product.

Any suggestions how I should proceed?

 

[44267547]

I bought a Series 6 watch to replace my Series 4 watch a few weeks back. Rather then deal with selling it, I decided to do a trade in through the Apple Store app. I got my new watch and a few days later got the box to mail in my Series 4 for trade in.

I should note that my watch was in flawless condition with no damage. But, as I'll get to, this is irrelevant.

A few days after the trade center received my watch, I got a notification telling me that my trade in was rejected because my watch was iCloud locked (spoiler: It wasn't) and that they revised my trade in value to $0. Obviously, I didn't want to accept that and I no longer felt like dealing them since they obviously had no clue what they were doing, so I requested my watch to be sent back so I could just sell it myself.

Well, this weekend I got a watch back. Funny thing is, it's not my watch. I sent in a LTE Apple Watch Series 4 and got back a non-LTE , horribly damaged and scratched watch. I can prove this is not my watch since I still have the original box and the serial numbers do not match.

To say I'm a little annoyed would be an understatement. I literally had my watch stolen by Apple's trade in partner and was given back an inferior, damaged product.

Any suggestions how I should proceed?

Do you have pictures of your Series 4 Apple Watch that you can prove other than just the box? I would contact a supervisor with Apple on this situation, as obviously a mistake was made that they sent you back the wrong watch. I would be equally just as upset, but if Apple made a mistake, they should be able to rectify this problem. Just make sure you have any and all documentation, and document who you spoke to through a supervisor, (that way it’s not going through multiple channels.)

 

[Tachion]

Do you have pictures of your Series 4 Apple Watch that you can prove other than just the box? I would contact a supervisor with Apple on this situation, as obviously a mistake was made that they sent you back the wrong watch. I would be equally just as upset, but if Apple made a mistake, they should be able to rectify this problem. Just make sure you have any and all documentation, and document who you spoke to through a supervisor, (that way it’s not going through multiple channels.)

I don't have pictures, but the box (with serial number on it) as well as the trade in e-mails sent from Apple that have the serial number on them (which matches the box), as that was the watch attached to my account.

 

[44267547]

I don't have pictures, but the box (with serial number on it) as well as the trade in e-mails sent from Apple that have the serial number on them (which matches the box), as that was the watch attached to my account.

Right. My point was, Pictures just confirm the watch was not damaged As you stated. Otherwise, it’s your word against Apples. If you sent the watch in and it wasn’t damaged, and if you had pictures to prove that, then you would be in the clear. But without pictures, then you have to hope that Apple takes your ‘word for it’ pending how they handle this.

 

[schlupps]

not sure, but when initially triggering the trade in, i guess you entered the serial of your watch. You should also have received a mail from apple, that the trade in was initiated and confirming your serial, right? And the watch they sent you back, has a completely different serial, right?
wow.. this kind of story makes me rethink my decision to trigger the trade-in for the first time some days ago =/ Please keep me/us updated..
Fingers crossed!

 

[44267547]

not sure, but when initially triggering the trade in, i guess you entered the serial of your watch. You should also have received a mail from apple, that the trade in was initiated and confirming your serial, right? And the watch they sent you back, has a completely different serial, right?
wow.. this kind of story makes me rethink my decision to trigger the trade-in for the first time some days ago =/ Please keep me/us updated..
Fingers crossed!

Apple has thousands of trade-ins for the Apple Watch program every week, this is just one situation where this could have been a mistake made on their behalf. I wouldn’t let this stop you from considering a trade in. They’re the most highly reputable and well respected tech company in the world, if they made a mistake, and the OP’s story is straight as he’s making it sound, they will make it right.

 

[schlupps]

yep.. **** happens .. very true!
looking forward on how this case will be handled.

 

[mj_]

Any suggestions how I should proceed?

Call Apple.