Applecare just does not think!

Discussion in 'iPhone' started by billinaz, Sep 25, 2012.

  1. billinaz macrumors 6502

    billinaz

    Joined:
    Sep 11, 2008
    Location:
    Goodyear AZ.... for now.
    #1
    I just got the notice that my replacement iPhone 5 has shipped!

    Then I saw that they sent it direct signature required!

    I called Fedex and they wont redirect it to my work address, I called Apple and they said only Applecare can help me but they are closed. They offered to leave them a message to call me back in the morning. A lot of good thats going to do.

    The phone was originally shipped indirect signature required and I signed the delivery authorization (there is even a link for that on this phone!) so why did they have to send it direct signature required?

    It would have been a good customer service move to at least tell me that they were going to send it direct signature required then I could have had them ship it to my work address.
     
  2. billinaz thread starter macrumors 6502

    billinaz

    Joined:
    Sep 11, 2008
    Location:
    Goodyear AZ.... for now.
    #2
    Why does it give you an option to sign for your package then they sent it DIRECT signature required?

    [​IMG]
     

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