This is a brief diary of one man's struggle to get what he paid for... September 20th 2003 Hooray! Today I ordered my 15" Aluminium PowerBook! I went for the 7200rpm drive option, and the 512mb as one chip of RAM. I ordered it from our company reseller Rapid Group here in the UK. Can't wait til it arrives! October 19th 2003 Hooray again! Aside from the fact that it's taken a month, and nobody ever gave me a ship time or date, it's finally arrived! What a beauty! The hinge is good, the latch is good, and no white spots! One stuck pixel, but in the corner, not too bad. Hooray! October 29th 2003 Uh oh. Well guess what, my PowerBook has started to develop the dreaded white spots issue. Damn it. Oh well, ring tommorrow and see what they say. October 30th 2003 Well I spoke to a lady at Apple. She has rung Amsys (a Apple partner in the UK) and they will collect it tommorrow. She said that it will be repaired. October 31st 2003 Amsys collect my PowerBook. I'm left with a slip of paper. sigh. November 4th 2003 Amsys ring me, they say i need to fax them the invoice, but that they have identified and confirmed the problem. They will be issuing a replacement as soon as they get the invoice. I fax them it through in 5 minutes. I ring back and they confirm they have it, but cannot give me an estimate on how long i'll be without the powerbook. they say to ring apple in two weeks! November 7th 2003 I ring apple on the friday, as that will have been a full week since it was picked up. they say they can't tell me when it will ship, and to ring again next week. She said it should be delivered by the end of next week. November 13th 2003 I rang them again today to find out when it will be delivered. After nearly two hours of holding, and being transfered twice to different departments. I eventually spoke to someone who seemed to have some kind of clue. She says that the order went in to the factory on the 5th and that as yet there's no more info. Ring again on Monday she says! November 18th 2003 Well I rang yesterday as they told me to on thursday. Still no change. The lady i spoke to said she would ring me today when she might hopefully have news or even a tracking number. Well, it's 13:45 and still no call from Apple yet. I'm giving them till 4pm then I'm back on the phone. I'm going to be so angry if they don't ring, I get the feeling that they are just lying half the time. November 18th 2003 - later Oh My God. Well, as I mentioned above I was supposed to be getting a call today from Apple. The lady I spoke to yesterday said she would ring today. well, it's past 4pm and no phone call, so I decided to ring them. I'd had it in my mind that if I didn't recieve a call by 4pm then I'd ring, as that's pretty near the end of the day for many offices. Well I just rang only to be greeted by the message: "Thank You for calling Apple. We are closed for training purposes. Please ring again in two hours." November 18th 2003 - even later OK, so I waited and finally the phoneline's started working again. 5pm on the dot. Got through, only to be told that it's customer relations who are dealing with my case (but i knew that), and that surprise surprise, they close at 5pm!!!! So she said she'd ring back yesterday, i gave her til 4pm. I ring, but they are clsoed for training. I ring and ring and ring and eventually at 5 they reopen. But they are magically all gone. The lady I spoke to just now still doesn't know what's happening. She strted to tell me "well it takes up to 10 working days..." until she realised that will be tomorrow. So i have to ring again tomorrow morning. November 19th 2003 Spoke to another seemingly nice lady. She again couldn't tell me when it might ship from the factory. Today is 10 working days of them having recieved the order for the replacement. 19 days after they originally picked up my laptop. She said that she couldn't get hold of the people who would be able to get into the system and see what was happening, and could she ring me back in a few minutes. I explained that was fine by me, but that a previous apple person had said the same thing a couple of days ago anfd never rang back. She assured me she would ring. She never did. So that's twice I've not be rung back, and god knows how many calls and hours on hold. November 20th 2003 just spoke to a guy at apple, still no news. It's 11 working days now since the factory recieved the order, 20 days after it was picked up. He said that all I could do was to ring on Monday! He again couldn't give me any kind of guess about when it will be shipped or what's happening with it.