Apple's IOS update 10.3.1 Broke gmail IMAP prefix. Apple vs Google being thrown to google now

Discussion in 'iOS 10' started by SobeServices, Apr 8, 2017.

  1. SobeServices macrumors newbie

    SobeServices

    Joined:
    Jul 11, 2016
    #1
    Apple's IOS update 10.3.1 Broke gmail IMAP prefix. Apple vs Google being thrown to google now

    by me
    9:40 AM


    Apple vs Google being thrown to google now

    I recently updated to iOS 10.3.1 the other day and immediately after the update my gmail account stopped working correctly.

    Just to give a heads up i am in the IT world as well so i am nota beginner to all of this stuff.

    I have my gmail account setup as map the regular way you setup email on iOS devices except i use the gmail prefix feature [Gmail]
    Right after the update all this went broke. Not only on my device even my wife's iOS devices. Yet our Mac's which use the IMAP prefix [Gmail] have no problem just the iOS devices.

    Now we did not let her phone update, Only her iPad. We prevented her phone from updating because the prefix works on her iPhone without any problems using the 10.3.xx it was.

    After speaking with Apple Support agents 2nd level support indicated she was able to reproduce the same thing with her own personal gmail account so she sent it to the engineers who came back with telling me to go to gmail now with this issue.

    So out of logical conclusion it seem like this has all stem from the iOS update which is causing the prefix not to work anymore. I've tried a ton of things to get this fixed and right now back to square 1 .

    Setting the gmail account up with no prefix and wishing i didn't upgrade

    Also to point out imap prefix works with apple mail program on the mac but not on the iOS devices now after the update

    I hope i get someone to shed some light to this.

    See scree attachments of before and after to shed some further light on the situation.

    THIS IS AFTER IOS UPDATE - and with the IMAP prefix used [Gmail] if you put the prefix in now it causes the mapping of folders to be all off also causing your emails if you for example delete an email it will create a [Gma][Gmail]/trash.
    Like it creates an extra folder. But removing the prefix corrects all this.
    The only bad thing now is visually it doesn't look pleasing and your suck with looking at the [Gmail]
    So you can no longer use the IMAP prefix for gmail when your using iOS devices from what i discovered after the update to IOS 10.3.1



    [​IMG][​IMG]



    THIS IS WHAT IT SHOULD LOOK LIKE BEFORE THIS IOS UPDATE AND THIS IS WITH THE PREFIX BEING USED IOS BROKE THIS AND APPLE ENGINEERS INDICATE ITS NOW A GOGLE PROBLEM - Why on iOS devices does this not work anymore? google or apple?

    Lets play the game toss it back between apple and google now .. Apple is having me go to google engineers lets see what is said
    Already spoke with apple engineers who state its now google. But to me if its google why would and update break this. To me apple must of done something to make something that was work now not work.
    Who does the repair fall to now.


    [​IMG]





















    https://productforums.google.com/forum/#!topic/gmail/odDKf9I35fg;context-place=forum/gmail
    --- Post Merged, Apr 8, 2017 ---
    UPDATE - https://origin-discussions-us.apple.com/thread/7904861
    Its A problem anyone else like to add
    APPLE VS GOOGLE WHERE DOES THE FIX COME FROM NOW? APPLE HAS SENT ME BACK TO IT BEING A GOOGLE ISSUE - DONT FULLY THINK SO
     

    Attached Files:

  2. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #2
    I don't use prefix. Instead, I create folders under inbox folder and then send some emails into those folders, like emails from a few supermarket and bank email. This works great and it still works in iOS 10.3.1.

    But, iTunes 12.6 DOES break bulk metadata changing feature for no reason. What's worse, iTunes feedback page does not include iTunes 12.6! Now I am stuck at a broken version and restoring from backup won't work cause old iTunes can't open new version iTunes library file.

    Apple now is breaking stuff rather than fixing stuff?
     
  3. SobeServices thread starter macrumors newbie

    SobeServices

    Joined:
    Jul 11, 2016
    #3
    CHECK OUT THIS DISCUSSION on another thread about the issue.
    "
    bkennelly said:
    I don't normally use the Mail app on the iPhone, preferring the Gmail app, but I added my account to the Mail app and tested adding and removing the prefix. My results are that this version of the Apple Mail app ignores the prefix when listing the folders, but uses it when moving or copying messages.

    • It shows all of my labels as folders, even if they don't have the IMAP prefix. This is the first bug. Any folders that do not start with the prefix should not be shown in the app.
    • It doesn't suppress the prefix on the folders that do have the prefix, so they show in the hierarchy as if the prefix was not set.
    • When attempting to access any folders other than the Inbox, it is adding the prefix, even if it exists, and reporting an access failure because the mangled folder name does not exist
    • When moving or copying messages, it is adding the prefix to the destination folder, creating a new, further nested label to hold the messages.
    All of this can be explained if the code that builds the folder list in Apple Mail is ignoring the IMAP prefix setting, but everything else is honoring it.


    Edit: I tested with another IMAP provider (Fastmail) and got similar results if I set the IMAP prefix to a value that didn't match the server's NAMESPACE response, further indicating that it is an Apple problem, not a problem with the IMAP providers.
    Yah I did what i think is sorta the same thing but they ignored it and stated it was gmail's problem no.

    But its starting to pop up on more forms. This form link below has good discussion going on to .

    https://productforums.google.com/forum/#!topic/gmail/odDKf9I35fg;context-place=forum/gmail"
     

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