I just placed a call to Apple since I have been experiencing some issues staying connected to my base station (from my new TiBook). After making sure that the person on the other end of the phone understood the situation, they are sending me out a replacement airport card. The fault is not at the base station, since it has been online for over 80 hours since the last reset, but I have dropped off of the airport network a few times today alone (requiring a reboot to get back to the network, logging off solved nothing). I expect to have the card on Tuesday, and will send the old one back to them as soon as I have pulled it from the laptop. Since I have it shipping to the office, I will probably bring my laptop (and tools) in on Tuesday to do the change. I did trouble shooting on my end before placing the call, including resetting the open firmware and running the hardware test cd. I am about to burn a new MacTest Pro cd for this generation TiBook and run that as well. If it comes up with any additional issues, I will contact them again. This experience is pretty much par for the course. I have mostly good experiences with Apple support, with only one or two bad calls (where I had to beat into them the issue and what I know to be the solution). Considering how many calls I have placed for repairs on both my own laptops as well as for hardware at work, one or two problem calls is not bad at all. I also found out that Apple has instituted a new policy for repairs in that they ask people about anything additional about the system before it goes in for repair. They are no longer doing just what is listed as the issue. It's about damned time too.