AppleTV HD download 1% 24 min, 1% 40min, 2% 2hr wtf?

Discussion in 'Apple TV and Home Theater' started by mtbdudex, Jan 8, 2010.

  1. mtbdudex macrumors 68000

    mtbdudex

    Joined:
    Aug 28, 2007
    Location:
    SE Michigan
    #1
    I have a full dedicated HT room in the basement and we usually watch movies there. 130" screen, full 7.1....(HT set-up in my sig).
    95% blu-ray (own or rental) for 1080p/lossless audio, 5% via Comcast on demand.
    [​IMG]

    Last night, it was 6:15pm, just done with dinner.
    We have 3 relatively young kids; 7, 5, and 3 years old, so we like being done watching movies by 8:30pm latest for the nite time routine thing (brush teeth, short story, etc).
    We tried for 1st time to watch to watch a movie in our family room HD set-up via AppleTV instead of the basement HT room.
    [​IMG]

    We pre-viewed a few HD trailers and they came up instantly via AppleTV.
    The kids selected the movie "Ice Age: Dawn of Dino" in HD.

    Started the download directly in AppleTV, from reading http://reviews.cnet.com/digital-media-receivers/apple-tv-40gb/4505-6739_7-32306442.html and other reviews I expected to be able to watch the HD movie within 5-15 seconds, maybe 1 minute max.
    I had bad experience :(
    I got HD download 1% 24 min remaining, 1% 40min remaining, then shortly after 2% 2hr remaining....

    I actually shutdown both computers to make sure no bandwidth being sucked by them. Still no improvement.
    We ended up going into the basement HT and watching via Comcast on demand "Land of the Lost" in HD (as so-so movie, but watchable, language not child appropriate at all). Comcast on demand always cues up and plays instantly btw.

    My hardware:
    SE Michigan, Comcast cable, I own the 2 month old SB6120 SURFboard®. DOCSIS® 3.0 Cable Modem, 2 month old AirPort Extreme, 1 month old AppleTV. AppleTV connection via 802.11n wireless network (all my other stuff hardwired via cat5e).

    I don't know where the download is % wise, went to bed after watching "Land of the Lost" in the basement HT and don't feel like turning everything on and waking kids/wife, I'll check in the morning.

    My dog wanted out for his "nightime pee", so I decided to check here to see if others had similar experience.
    I read this thread "Can rent and download SD movies, but not HD movies", http://forums.macrumors.com/showthread.php?t=811417 ,member "littfam" had similar issue, but his is qwest dsl, I'm Comcast cable.

    >>same problem, different services.....common thing is Apple servers??

    My computer downloads/uploads for other "stuff" have been very fast, so I am at loss here.
     
  2. Football Dad macrumors newbie

    Joined:
    Jun 17, 2009
    #2
    Slow Download

    I have Comcast Ultra broadband service and my Apple TV still does that on occasion for unknown reasons. If you do a hard reboot, (Unplug Apple TV and wait 30 seconds before plugging back in.) it will restart the download at a much higher speed. It is usually is ready to watch in 2 or 3 minutes.

    I have never been able to figure out why it arbitrarily gets "stopped up".
     
  3. mtbdudex thread starter macrumors 68000

    mtbdudex

    Joined:
    Aug 28, 2007
    Location:
    SE Michigan
    #3
    Thx for the tip to do a hard reset.
    IMO I consider it a definite bug / software issue if you need to un-plug the AppleTV to restart it to get a good connection for download speed.
    Seems Apple would send a few test packets to confirm connection speed, and if a re-set was needed (or something else) they'd have the AppleTV software handle it.

    Another issue:
    So I just turned off everything last night and watched another movie in the basement via Comcast on demand.
    Come this morning I turn on the AppleTV and immediately it starts playing the Movie, I had no choice!
    (on via Harmony remote, which turns on my HDTV, Onkyo AV, and the Apple TV)
    I pressed pause/stop immediately, but now just 23 hrs left.....
    Was hoping to use this sometime in near future, not immediately.
    Another bug.
    [​IMG]
     
  4. Airforcekid macrumors 65816

    Airforcekid

    Joined:
    Sep 29, 2008
    Location:
    United States of America
    #4
    I had the same problem turned out to be my DNS server comcast slows down torrents and other high bandwith downloads. I switched to google and noticed a great improvement.
     
  5. wombat888 macrumors 6502a

    Joined:
    May 10, 2008
    #5
    I think it can relate to how busy Apple's servers are as well as your bandwidth.

    I've had better luck as far as speed when using it:

    - through ethernet, not wifi
    - on regular nights, not holiday and weekend nights

    May be coincidence, but I've done about 15 movie rentals and that's my impression so far.

    My worst experience with it was a complete inability to get a rental transaction processed for about 90 minutes on Thanksgiving weekend. This happened while I was basically trying to show the ATV off to my brother and his wife. :( Not technically an ATV issue, I also couldn't complete transactions using my MacBook - I tried while attemping to figure out what the problem was. We used my brother's Time Warner Cable VOD service instead, which worked like a clock.
     
  6. mtbdudex thread starter macrumors 68000

    mtbdudex

    Joined:
    Aug 28, 2007
    Location:
    SE Michigan
    #6
    I've toyed with running Cat5e to there via the basement HT, I have access to network there. However, I get full 5 bars connection on the wifi, so that's not limiting factor I think.

    Could have been just too much demand on Apple servers at that specific moment, but that's excuse for Apple to make not you or I as customer.
     
  7. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #7
    Email customer service (via the link if your email receipt) - they will refund you.

    I've had issues twice in the past, once due to authorization issue, and another where it wouldn't download. Both times I was refunded.

    With so many points of failure between the Apple TV and Apples CDN, its easy to blame the device, but it could be due to almost anything. I'd suggest trying again to see if you have the same issue.
     
  8. musicman0725 macrumors member

    Joined:
    Oct 25, 2007
    #8
    I use 802.11n wifi for my AppleTV. This is certainly fast enough for streaming HD content to the AppleTV. I've had the same problem you've described before (we have really fast internet 20Mbps), however, we do almost all of our rentals via the AppleTV. Most of the time we can start watching HD rentals almost instantly, but when this does happen the hard reset usually does the trick.

    Since the AppleTV utilizes the internet connection to get content there are many more factors to interfere with bandwidth then a rental from Cable's OnDemand. In addition to a reset of the AppleTV, you may also want to perform a speedtest from your computer just to verify your connection is getting the speeds it should be.

    As for the rental starting when turning your system on with the harmony remote...I have the same setup and have always worried about that since occasionally the harmony doesn't properly put the appletv to sleep (i've turned it on to find a purchased movie of mine playing).

    Still iTunes has been very good about refunds whenever I've had problems. Last time if I remember, they gave me the rental again as SD, refunded my purchase and gave me free song credits to iTunes (none of which I asked for but certainly a nice resolution). I would definitely recommend logging into your account and reporting a problem with the purchase.
     
  9. mtbdudex thread starter macrumors 68000

    mtbdudex

    Joined:
    Aug 28, 2007
    Location:
    SE Michigan
    #9
    Good suggestions on using the "report a problem", I just got my email yesterday and had not thought of that.

    I just posted my problem in iTunes, basically copy/paste the above with some small editing.
     
  10. mtbdudex thread starter macrumors 68000

    mtbdudex

    Joined:
    Aug 28, 2007
    Location:
    SE Michigan
    #10
    In progress with Apple....

     
  11. mtbdudex thread starter macrumors 68000

    mtbdudex

    Joined:
    Aug 28, 2007
    Location:
    SE Michigan
    #11
    Squeaky wheel gets greased!

    Squeaky wheel gets greased :D
    -I got refund
    -Another "Ice Age: Dawn of the Dinosaurs" HD is in my que, with 30 days to view for free.
    -I get three video credits to use


     

Share This Page