Are The Parts Apple Replaces For Repairs New Or Refurbished?

Discussion in 'MacBook Air' started by beeinformed, Nov 19, 2014.

  1. beeinformed macrumors 6502

    Joined:
    Jun 30, 2010
    #1
    Hi,

    My Macbook Air notebook just came back (vis mail) from Apple for repair and they replaced the battery, logic board and hard drive. On the repair summary invoice that came with the computer, it states that "the items identified above have been exchanged by Apple for new or refurbished parts or products"

    I spoke to a senior Apple advisor (who help me set up my computer) today and he said that the above stated parts, were replaced with new ones. Does Apple usually replace these parts with new ones? Thanks!
     
  2. asriznet macrumors regular

    Joined:
    Dec 21, 2013
    Location:
    Singapore
    #2
    Nope, it's not always new - what you read is correct "New or refurbished"

    The senior advisor shouldn't have said that it's new.

    The replaced parts do have 3 months warranty though, if it's a bad part, it would have failed almost quickly not after 3 months.
     
  3. kage207 macrumors 6502a

    Joined:
    Jul 23, 2008
    #3
    Actually, I'm pretty sure all Mac parts are replaced with new parts. I've never heard them using refurbished parts on Macs. This could have changed, I haven't worked there in 2 years.

    With iOS devices, it is a different story.
     
  4. Lucas Godfrey macrumors 6502

    Lucas Godfrey

    Joined:
    Jul 12, 2010
    Location:
    Somewhere between Here and There
    #4
    The battery is new, The SSD is new, The logic board is probably refurbished but don't worry about it as they are basically remanufactured to "new" standards.
     

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