Are there really THAT many damaged i5 and why?

Discussion in 'iPhone' started by GadgetGeek407, Sep 22, 2012.

  1. GadgetGeek407 macrumors 6502a

    Joined:
    Mar 26, 2009
    Location:
    florida
    #1
    I am so disappointed to see there are so many damaged phones out there why do you all think this is? Apple had plenty of time, a year, to make this phone right, what caused this issue? A new supplier or what?

    I would never really look at my phone in detail but reading all these reviews I checked mine and it has a very small scuff on the very bottom, barely noticeable.
     
  2. bpeeps macrumors 68020

    bpeeps

    Joined:
    May 6, 2011
    #2
    Macrumors is not a sample of the average public. Feedback is going to be critically biased as the userbase has an extreme interest in the topic. And as the case with most forums, the fall more under troubleshooting and discussion categories.

    When you start manufacturing millions of phones, let me know if the process is simple.
     
  3. MuddyPaws1 macrumors 6502

    Joined:
    Jul 14, 2012
    #3
    Hmmm....how many posts are on here with the thread title "My iPhone 4 has dents right out of the box" or "Opened my iPhone 4S at the Apple store and it has a gash on the side"?
     
  4. mzjin macrumors 6502

    mzjin

    Joined:
    Oct 28, 2011
    #4
    Macrumors IS a sample of the average public. The average public is capable of googling when they encounter a problem, registering for a forum account, and then contributing to the thread.

    The average person however, is not always able to DETECT the problems.

    iPad 3 - I can go to ALL of the Apple stores around me and find 75-90% of them with screen defects - tinted screens or uneven screens.

    Retina Macbook Pros - almost every display model I have ever seen has issues with display uniformity or image retention.

    Now, iPhone 5... 3 stores in MA area, EVERY single black iPhone 5 on display was damaged from the factory, from chips to nicks. I must have looked at over a dozen of them. THe white ones also have a similar amount of less noticeable nicks and and pits.

    The manufacturing process is not simple, Tim Cook is simply choosing to accept A- or B+ grade final materials for these phones due to massive demand. Products under Steve Jobs would not have entered into final assembly without A+ materials.
     
  5. i-John macrumors 6502a

    i-John

    Joined:
    Jul 14, 2008
    Location:
    The Republic of Texas
    #5
    How many iPhones have been ordered worldwide? It's the complainers who appear first. No one is going to come on here and post "OMG, my iPhone was perfect out of the box, I am so happy"
















    Ok, not many then
     
  6. physicsguy13 macrumors 6502

    physicsguy13

    Joined:
    Oct 5, 2010
    Location:
    Huntiingon Beach, CA
    #6
    There have been posts like that about iPads in the past. You can't compare the glass 4/4S to the aluminum 5. The iPad is a better comparison and there are posts like these every time the new iPad is released.
     
  7. westernmass macrumors 6502

    westernmass

    Joined:
    Dec 30, 2007
    Location:
    Western Mass.
    #7
    My wife's from AT&T has a scratch on side that goes into screen. Not huge but there. She had it preordered and mailed so hitting an AT&T store to see if it they will replace it. It's white 64g
     
  8. chiefpavvy macrumors 6502a

    Joined:
    Feb 23, 2008
    #8
    Just remember, most folks only come on to say they got a damaged or defective one. Very few chime in to say they are pleased. Nature of the beast.
     
  9. armoredsaint macrumors regular

    armoredsaint

    Joined:
    Sep 7, 2010
    Location:
    USA
    #9
    my black 16gb is perfect - looking at it with the naked eye, no marks, dents etc...
     
  10. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #10
    Then explain how the iPhone 4 Antenna issue, or the cracked polycarbonate MacBooks, or yellow screens were common complaints in the Steve Jobs era? Heck, Apple even recalled the original iPod Nano, not just once (for scratching), but a second time (long beyond the warranty period) because batteries were exploding.

    Steve Jobs paid attention to design details, but actual production has long been under Tim Cook. It is possible that with the ramp up in production we're seeing a higher rate of defects, but the more logical explanation is that with increased absolute sales come increased absolute numbers of defective phones. Think about it. The number of iPhones sold per quarter doubled between 2010 and 2011, and there are expectations that this quarter could nearly double Q4-2011. With that, even a small failure rate leads to a higher number of defective units.
     
  11. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #11
    Uh, no, you're overestimating that for the average public. They may google for problems, but most don't bother to register for a forum account.
     
  12. shortcrust macrumors 6502

    Joined:
    Aug 7, 2008
    #12
    Precisely! What do you end up with in such as situation? A sample that is massively skewed in favour of people with problems. People don't join and contribute to say "my iPhone 5 is fine".
     
  13. ChrisTX macrumors 68030

    ChrisTX

    Joined:
    Dec 30, 2009
    Location:
    Texas
    #13
    Possible, but not likely. MacRumors is a great website, but not likely to attract the masses in droves because of potential iPhone 5 problems.
     
  14. MuddyPaws1 macrumors 6502

    Joined:
    Jul 14, 2012
    #14
    ok, following your logic...show me the my iPhone 4S is all beat to crap out of the box posts from the complainers.
     
  15. darster Suspended

    Joined:
    Aug 25, 2011
    #15
    Figure it this way. 2 million sold. If 10% had defects that's 200,000. Most companies assume 2 to 4% so 40,000 to 80,000 would be and acceptable number by Apple.
     
  16. shortcrust macrumors 6502

    Joined:
    Aug 7, 2008
    #16
    http://forums.macrumors.com/showthread.php?t=1192536

    http://forums.macrumors.com/showthread.php?t=1263713

    http://forums.macrumors.com/showthread.php?t=1271439

    http://forums.macrumors.com/showthread.php?t=956991

    http://forums.macrumors.com/showthread.php?t=1293080

    A two minute hunt (literally two mins....) brought these. iPhone 4 and 4s. Over 25% reporting out of the box damage in one of the above.

    ;)
     
  17. ixodes macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #17
    Your logic is flawed. Companies that make premier products employ quality control checks so they avoid shipping those that do not meet the companies quality standard.

    Your reasoning that the customer should suffer is rather bizarre.

    Apple loves customers that make up excuses for them. The more that stand behind Apples dodgy ways, reveals more about the excuse maker than anything else.
     
  18. MrSpanks macrumors member

    Joined:
    Aug 5, 2011
    #18
    Have discoloration above the silent switch, Apple told me to expect a replacement phone in 2-3 days.
     
  19. karmatourer macrumors 6502a

    karmatourer

    Joined:
    Oct 18, 2011
    Location:
    In my house
    #19
    I'm naked right now while looking at mine (16g balck AT&T )and all I see is perfect!:D;):p:cool::eek:


     
  20. Psycho Mantis macrumors member

    Joined:
    Feb 19, 2012
    Location:
    California
    #20
    I'm not sure why people keep saying opinions on a forum don't represent a real issue.

    It reminds me of the BMW forum I frequent. HPFP (High Pressure Fuel Pump) units kept failing left and right from 2007-current (although much lower rate) and everyone on the forums kept claiming that this does not represent the majority of cars on the road.

    BMW finally acknowledged the issue after being brought a lawsuit in 2010.
     
  21. dwreck macrumors member

    Joined:
    Nov 28, 2006
    #21
    The issue is not that there are defects, the issue is that Apple is letting them out the door.

    But my 64 GB white is fine. There is a tiny speck of dark dust between the metal back plate and lower glasss inlay, but you have to hold the phone 5 inches from your nose to see it.
     
  22. karmatourer macrumors 6502a

    karmatourer

    Joined:
    Oct 18, 2011
    Location:
    In my house
    #22
    I'm naked right now while looking at mine (16g black AT&T )and all I see is perfect!:D;):p:cool::eek:


     
  23. physicsguy13 macrumors 6502

    physicsguy13

    Joined:
    Oct 5, 2010
    Location:
    Huntiingon Beach, CA
    #23
    You are buying a mass produced product that is sold at a premium price. That does not make it a premium product where each unit is carefully inspected.
     
  24. BacklitFirefly macrumors 6502

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    Dec 27, 2009
    Location:
    Sandhills Area, North Carolina
    #24
  25. darster Suspended

    Joined:
    Aug 25, 2011
    #25
    There is no way Apple or any company is going to inspect every phone that it ships out. I am saying, companies have a acceptable rate for defects. If 2 to 4% are returned because of flaws, defects, not working, etc, it is acceptable. I'm not saying the customer has to accept it, I'm saying the company does.

    ----------

    Wrong on all counts. 2 to 4% is acceptable by the best of companies. Heck, even premier auto makers have a higher return rate because of defects. Go to Mercedes and find out what the rate of car that are brought into the shop because of flaws the first year. At least 20%. Same with Audi, BMW, Porsche, etc. Pioneer was an elite Plasma TV maker and 10% was acceptable.
     

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