My mom and her husband have recently returned from their South Seas cruise. To get there they had to transit through Los Angeles and in both cases they had to still go through immigrations as is procedure. Both times, my stepdad was held up because he shares the same generic German name of a guy who apparently did some shady business with goggles (?) and in both cases he had an incompetent 20-year old typing more stuff into the computer than there was in his passport. The overall impression my parents got was how cocky and rude US immigration officers are and how they abuse their authority to make traveling into the country more stressful than it already is. I might want to add that in order to travel into the country, most European citizens have to fill out a form online in order to get the green light to board the plane. It's just one more thing on the plate that makes foreigners put off of traveling to the US. The ironic thing was that at some point one of the immigrations officers said there was a problem with my stepdad's online form, forgetting that it's their computer that gave him permission to travel in the first place. Both have said this was the last time they traveled to the US as they feel insulted to be treated like common criminals. I don't blame them. What are your thoughts about this?