So my sister bought a new 15" MBP last month. On arrival there were 3 burnt pixels in the centre, the DVD drive kept ejecting discs and it got ridiculously hot (80 C for just browsing the internet!?). I called Apple up and they agreed to send an exchange computer. Now, the new one has more burnt pixels and it still gets ridiculously hot but the drive is working fine. I called Apple again and this time they refused to exchange it and instead told me to take it by an Apple store to be looked at. I am 3hrs away from the nearest store and no way am I driving that long for something that is not even our fault. I've tried speaking to numerous representatives and they refuse to exchange it (one even told me burnt pixels are no big deal and that many customers don't even notice them but they are right in the centre and it's annoying!)... and they keep telling to go an Apple store for a check up. This is ridiculous, why should I drive 3 hrs and pay for gas for something that is not even my fault and is unacceptable for the "premium" price I paid. We even have the extended Applecare for it. What can I do? Is there a department or someone I should speak to about this? I'm on the verge of just returning/selling it and getting her a Windows laptop (I convinced her Macs were better so this doesn't look good). Thanks.