I had my iPhone 4 stolen and placed a claim. They said they would replace it with an iPhone 4. It didn't ship, so I logged in to check my claim and it said they didn't have any iPhone 4's so they would upgrade me to an iPhone 4s. I'm obviously totally fine with this. My question however is: -if its a refurb phone, can I somehow call them and have them ship me a brand new one? -Anyone have experience with the iPhone 4s' that asurion is shipping out?