i wont be using this lot again they've had my MBP for over 6 weeks now. when i first rang they admitted to not even looking at it for two weeks! second time i rang i was told the screen was fixed, just waiting on replacement keyboard and that it'd be ready soon third time, still waiting on the KB, should be done by friday (8th aug) rang on the 8th... nope not ready, try next friday i ring, and now it transpires that 1) the MBP has actually been shipped to their Tewskbury center. 2) the screen isnt infact fixed at all, infact they only orderd the new screen from apple on the 13th, 3 days ago. 3) the KB also isnt fixed as theyre waiting on that part. so im really annoyed, they've basically sat on their thumbs for over 5 weeks and fed me BS about the repair progress. flat out avoid these jokers. ill probably be out another 6 weeks waiting on that screen from apple, i know theyre not the quickest at dispatching...well anything really. good job i dont have to have my machine at the moment.