AT&T $36 "Upgrade Fee"

Discussion in 'iPhone' started by skywavesli, Sep 14, 2012.

  1. skywavesli macrumors regular

    skywavesli

    Joined:
    Nov 19, 2008
    #1
    Does everyone have to pay this fee?

    I'm getting this on my order, but don't see any "upgrade fees" on the receipts of the previous iPhones I have ordered.

    Thanks!
     
  2. chraos macrumors member

    Joined:
    Sep 13, 2012
    Location:
    Southeast
    #2
    Yes, this is now the standard AT&T Upgrade "Activation" Fee. It used to be $18 but they recently doubled it to $36 much like how they doubled the ETF.
     
  3. terryh703 macrumors regular

    Joined:
    Sep 5, 2012
    Location:
    US
    #3
    Yes its a standard fee now. Calling them once I get my bill to have it waived.. just mention being a valued att customer for xx amount of years. Usually works.
     
  4. skywavesli thread starter macrumors regular

    skywavesli

    Joined:
    Nov 19, 2008
    #4
    Sounds good. Thanks for the heads up!
     
  5. whoknows87 macrumors 6502a

    whoknows87

    Joined:
    Aug 8, 2012
    Location:
    S.Florida
    #5
    if it wasn't for the iPhone AT&T would be, they are banking $$ signing up new customers just for the iPhone, ridiculous plan rates and upgrade fees
     
  6. skywavesli thread starter macrumors regular

    skywavesli

    Joined:
    Nov 19, 2008
    #6
    Wait.

    Is the $36 billed to the phone bill? Is that how you get AT&T to waive it?

    Maybe that's why I didn't see it on my Apple iPhone receipts.
     
  7. terryh703 macrumors regular

    Joined:
    Sep 5, 2012
    Location:
    US
    #7
    if it doesnt work threaten to cancel and the retention people will waive it and probably give u even more credit. They hate to lose customers!

    ----------

    Yes, it will appear on your next bill.
     
  8. iproductsuser macrumors 6502a

    Joined:
    Apr 13, 2012
  9. protobiont macrumors 6502a

    Joined:
    Jul 6, 2010
  10. Unoriginator macrumors newbie

    Joined:
    Jun 11, 2010
    #10
    It's an annoying fee, even if I can get it waived by calling. It doesn't make much sense either, especially if you are off contract/new customer. It's obviously another money grab by AT&T, as if their prices weren't already high enough.
     
  11. skywavesli thread starter macrumors regular

    skywavesli

    Joined:
    Nov 19, 2008
    #11
    haha. Right?
     
  12. randy98mtu macrumors 65816

    randy98mtu

    Joined:
    Mar 4, 2009
    #12
    I may try to get these refunded. They didn't give me any "credit" for the months all of my phones were "off contract" after all.
     
  13. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #13
    AT&T and "valued customer" is like an oxymoron.
    The $36 charge winds up on your bill after you've had the phone for 2 weeks I believe. They want to give it the time for a customer to get the phone and return it if they're unhappy. AT&T used to waive this fee with a quick call, I hear they don't now. Verizon does though.
     
  14. randy98mtu macrumors 65816

    randy98mtu

    Joined:
    Mar 4, 2009
    #14
    I just tried out a Galaxy S3 last week. I tried to return it 3 days later. The Best Buy guy told me after 3 days (day of purchase is day 1) AT&T won't refund the $36. And my bill closed on the same day I bought the phone, and the $36 was on there already. I kept the S3 until the 12th and got Best Buy to price match a $99 4S for my mom to avoid the double activation fee. In the end, I had to contact AT&T about some other billing questions and they gave me a credit for that $36 anyway.
     
  15. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #15
    Makes some sense but I won't let Best Buy tell me what AT&T is going to do for me. It is good that you got it worked out.
     
  16. randy98mtu macrumors 65816

    randy98mtu

    Joined:
    Mar 4, 2009
    #16
    Yeah, I wasn't going to get the Galaxy. I told the guy I didn't want to pay the $35 restock fee. He quickly says "We don't have a restock fee. You have 30 days!" Then when I go to return it, a different guy tells me about the 3 days (on day 4) I said nobody told me and he says "It was in the contract you signed." He had me, but seriously, the sales guy knew the situation, that I wasn't decided, why wouldn't he point that out??? I decided it wasn't worth fighting with them so just waited till after the announcement. In the end, it was easy enough to get the 4S for my mom and used her upgrade to pre-order my phone. Now I just have to handle the hardware swaps and I'm good. :) And I probably won't buy another phone from Best Buy. I'll stick to Apple or AT&T directly.
     
  17. iThink Apple macrumors 6502

    iThink Apple

    Joined:
    Aug 27, 2011
  18. ixodes macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #18
    They've learned from Apple. :)
     
  19. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #19
    When Apple over-charges you at least you get something like an adapter cable or some RAM. You know, something.
     
  20. HowardSmith macrumors 6502a

    Joined:
    Sep 13, 2012
    #20
    The $36 is pretty well standard now and the salespeople have LESS flexibility to take it off like they did in the past!
     
  21. ixodes macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #21
    You're right.

    You get a $1.75 dock connector for the low low price of only $29.00.
     
  22. iregret macrumors 6502

    Joined:
    Jan 23, 2012
    #22
    It's a little more than just a dock connector. It has actual electronics inside of it. Still, I see your point.
     
  23. cableguy619 macrumors 6502

    Joined:
    Jul 4, 2010
    #23
    Depends where you but it from! But I was charged up front for the 36 dollar activation via AT&T site
     
  24. Oppressed macrumors 65816

    Oppressed

    Joined:
    Aug 15, 2010
    #24
    Upgrade fees were around before the iPhone.
     
  25. sluggozmom macrumors 6502

    sluggozmom

    Joined:
    Sep 13, 2011
    Location:
    Massachusetts
    #25
    Try calling to have it waived.. I have a fan account, and was just promised a one time courtesy waiving the fees on BOTH the phones I just bought. Call when I see the charge and they'll credit my account.
    Works every time :D
     

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