AT&T: Activation Issues

Discussion in 'iPhone' started by daveofiveo, Sep 25, 2013.

  1. daveofiveo macrumors newbie


    Jan 11, 2013
    Anybody else having issues activating their phones? I am setting up a 5s and it timed out and said they would send me an email once it is active.... not exactly encouraging.
  2. Jman13 macrumors 68000

    Aug 7, 2011
    Columbus, OH
    Mine activated just fine this morning...then I lost service shortly thereafter. A quick reboot fixed things and all is well now (including after updating to 7.0.1 and restoring my backup).
  3. og1 macrumors regular

    Oct 6, 2008
    same here. mine has been pending for over an hour
  4. Lancetx macrumors 68000


    Aug 11, 2003
    That happened when I was setting up my girlfriend's new 5c last Friday evening, but the email from AT&T indicating that it was now active arrived less than 15 minutes later.
  5. daveofiveo thread starter macrumors newbie


    Jan 11, 2013

    Thanks all... makes me feel better that its not just me. Guess I'll be carrying around two phones tonight.
  6. daveofiveo thread starter macrumors newbie


    Jan 11, 2013
    Any Help?

    AT&T emailed me but I have no service - from neither of my phones. Any suggestions or quick tips?
  7. trek360 macrumors 6502

    Oct 18, 2011
    Not to ask the obvious but did you call AT&T yet?

    Mine restored fine but I needed to call AT&T to complete the activation. I think that or going to a store is going to be your best bet at this point. The actually activation obviously shouldn't take too long.

    Good luck!
  8. Sketchr macrumors 6502a

    Jun 15, 2009
    First iPhone that failed to activate out of the box. It restored all apps through ICloud, but no data or phone. Decided to contact att through online chat. Was activated in 10 mins after that. Guess the servers are busy...
  9. Dstopsie macrumors 6502a


    Jun 22, 2010
    I had trouble activating my phone to when I first got it

    So I shut the phone off and started again and it worked fine
  10. musicman0725 macrumors member

    Oct 25, 2007
    Call AT&T

    This was also a first for me. During setup, the phone said I would receive an email as the activation servers were overloaded. I let my iCloud backup begin the restore but after about an hour, I turned the phone on/off, connected to iTunes, and still had not received an email. I logged into my account online and at first it said my iPhone 4S data plan would expire in a month and the iPhone LTE 4G data plan would begin. I then reloaded the page and it said an activation was pending and to try accessing the website later.

    At this point I decided to call AT&T. The prompt asked me to enter the number I was calling about. It detected that the phone line had a pending activation and asked me if I'd like to proceed with activating my new phone on that line. After verifying the account information over the phone, the system activated the line. I restarted my phone and immediately had LTE service, visual voicemail, etc.
  11. Carlanga macrumors 604


    Nov 5, 2009
    When I got mine on monday not even the site had let me do the activation nor the automatic phone number, I had to talk to a CS after the failed phone attempt and he fixed it, took him 40 minutes though... Seems my 4S was still showing as the phone for the line and didn't want to leave me.
  12. zacheryjensen macrumors 6502a


    May 11, 2009
    I was able to fix this problem without talking to anyone right here: but there is a caveat, it will not work if you used the upgrade eligibility from say line A to replace a phone on line B. AT&T doesn't care that you do this, but, their system can't handle the activation for it. You have to call. (and they tell you the number for this situation during the activation process on the page linked below)
  13. TheBama macrumors 6502


    Jun 20, 2010
    Birmingham, AL
    I got that message as well. A day later it was still not activated. Went to my local AT&T store and she couldn't find it on my account, and even suggested "I" had ordered it some other way as my line was showing as eligible for an upgrade.

    After checking my other lines to verify what i said was true, she changed the sim card out and it now works fine.

    ... but my account still shows that I am upgrade eligible and my contract is still pulling up the old one.
  14. eastercat macrumors 68040


    Mar 3, 2008
    Waited several hours then called 611 and used the automated system. This worked like a charm.
  15. TheBama macrumors 6502


    Jun 20, 2010
    Birmingham, AL
    611 wouldn't even work for me.
  16. Lucille Carter macrumors 65816

    Jul 3, 2013
    My suggestion is to call AT&T and ask them to look at your account.
  17. cawsings macrumors newbie

    Sep 19, 2012
    Long story...but my phone is finally working

    Activating my 5s (ordered from apple) was a pain as well. I opened the box around 8pm last night (got the message that I would receive an email when activation was complete but finished the phone set up) and received the activation email at 12:30pm today. I missed a phone call from a California number (I live in Missouri) shortly after the activation email and then started receiving weird texts from my "Dad" (also a California number) insisting that he was texting his son. I also sent a couple of texts during this time and it turns out that that they were also being sent from the California number.

    I started thinking something was weird and tried to call my husband which connected to AT&T's fraud protection department who didn't find anything wrong with my account but said that my number was still connected to my 4s and that I needed to complete activation for the new phone (thought according to the email I already had). Automated activation over the phone didn't work so I called back and the man I talked to said that my phone had a SIM card that had already been activated and that the only thing that could be done was to go to an AT&T store and get a new SIM card (after he asked me how my day was, about the weather, and if I had any weekend plans).

    Well, the nearest AT&T store is 30 min away and my husband decided to call to see if they had a SIM card for it before we drove all the way. They did but expected us to pay for it. husband called AT&T back and told them that we would not be paying for a new SIM card since this was not our mistake. The customer service rep. that he talked to was VERY helpful and was able to reassign the SIM card to my phone (took a while though). Said he had to do the same thing yesterday.

    Kind of a mess!

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