AT&T are incredibly incompetent. I hate them. A lot. Here's my story...

Discussion in 'iPhone' started by WilliamG, Jun 23, 2010.

  1. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #1
    My story begins when FedEx pulled up outside my door this overcast morning in Seattle, rang the doorbell once, didn't bother waiting and started to leave.

    I saw them do this from my window, and scrambled down the stairs in my underwear to prevent my iPhone 4 from another van journey.

    After giving the FedEx guy a bit of a yelling at, I unpacked my iPhone 4 and began the journey into hell.

    Journey into Hell:

    I have two iPhone 3GSs, currently, on my family plan. My wife (the main line) was due a penalty-free upgrade to the iPhone 4, so I used her number to get me one. I realized that when it arrived I'd have to call AT&T before activation to enable the iPhone 4 on MY line.

    So, I did this. The iPhone 4 arrived, - I called AT&T immediately and gave them the IMEI from the phone and the number from the microsim. They activated it on my number, and I thought that would be it....

    Little did I know...

    I then connected the iPhone 4 to iTunes to activate the actual phone, and guess what? It came up with this:

    [​IMG]

    OH GREAT.

    A call to AT&T confirmed there was nothing they could do about that. Apparently, I was supposed to activate the iPhone 4 through iTunes BEFORE calling them, which was NOT what I was informed.

    And of course, the Apple Store didn't have any microsims to swap with me. Thankfully, after about an hour on the phone, AT&T discovered a secret batch of new microsims at a store near me so I went to go pick one up.

    I get home, I activate the phone - no trouble. However, by doing so, it has now deactivated my wife's 3GS sim! So now I have to go back AGAIN to the AT&T store to get ANOTHER sim, - this time a full-size one.

    Seriously, AT&T. You suck. You're misinformed, and you pass on that misinformation to your customers. As soon as the iPhone is available on ANY other network (yes, including Man in Basement Networks with only one tower, in Ames, Iowa), I'm gone. I'll pay whatever ETF they throw at me, and I'm gone.

    GONE! YA HEAR ME?

    Anyway, there's my rant. Carry on.
     
  2. JonBorichef macrumors regular

    JonBorichef

    Joined:
    Jun 16, 2010
    Location:
    Roseville, CA
    #2
    I'm sorry for all the suffering you went through...

    But seriously though, that's really frustrating. :mad:
     
  3. outphase macrumors 65816

    Joined:
    Jun 13, 2009
    Location:
    Parts Unknown
    #3
    In my order confirmation, I had the following language
     
  4. WilliamG thread starter macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #4
    Oh it gets better! I'm actually activated on my wife's number, still! HAHA oh boy now I have to go back! :mad::mad::mad:
     
  5. nejhwk macrumors newbie

    Joined:
    Jun 24, 2008
    Location:
    Bay Area
    #5
    that has to be super frustrating

    but you are asking a system that has proved to be severely broken to do a lot for you. Switching numbers and primary contact lines on a new phone with new sim from home and not in an ATT store, you had to know there would be a catch.. or two.. or three

    hope you get it worked out soon
     
  6. me2000 macrumors 6502

    Joined:
    Sep 17, 2008
  7. Kenal0 macrumors regular

    Joined:
    Sep 15, 2007
    #7
    I am sorry but this is too funny. I would not be surprised to see some news clip tonight about a store full of dead ATT employees and the OP is standing out in front with a crazy look on his face.
    I am sorry to here about your troubles but thanks for sharing this incredibly frustrating story. Maybe your next post will be when all is well in iphoneland.

    Kenal0
     
  8. amann76 macrumors 6502

    amann76

    Joined:
    Jun 16, 2009
    Location:
    MacWorld USA
    #8
    i ordered through att premier use the link they provided in the email and it litereally took me about a minute or two to get up and fully running on my new phone.
     
  9. Eallan macrumors 6502

    Joined:
    Sep 12, 2007
    #9
    Same problem here, Unbelievably frustrating. My store doesn't have any microsims.
     
  10. ripper998 macrumors regular

    Joined:
    Jun 19, 2010
    #10
    sounds like maybe you just jumped the gun and didn't think first.
     
  11. JohnGregorio macrumors member

    Joined:
    May 21, 2009
    #11
    However, if the number you used to order your device is NOT the number you intend to use with your iPhone 4, follow these simple steps when your device arrives and an ATT representative will help you activate.

    1. As soon as you receive your new iPhone 4, charge your device fully.
    2. Contact AT&T at 1-800-331-0500 or 611 from a different wireless device. At the prompt, enter the wireless number that received the upgrade to iPhone 4.
    3. At the next prompt, choose option #2 to activate your phone on a different mobile number, and an AT&T representative will help you from there.
    4. After speaking with the AT&T representative, you will be instructed to launch iTunes (www.itunes.com) and connect your device.

    Please call 1-800-331-0500 or 611 from a wireless pho
     
  12. bmwman4life11 macrumors member

    Joined:
    May 11, 2010
    #12
    ugh i just did basically the exact same except i went the the att store and finally got it all figured out, such a pain took me like 3 hours overall, half on the phone, half at the store
     
  13. Jethrotoe macrumors regular

    Joined:
    May 24, 2009
    Location:
    Somewhere over there.
    #13
    I generally stay away from the ATT bashing thing because it's not worth the trouble but I recently had a problem with my voice mail notifications and called ATT. The woman couldn't figure out why I wasn't getting a tone or seeing any visual voice mails (which is what I called about). We could leave messages and I could call in and get them but I wouldn't know there was one waiting for me.

    After many holds she said " At least you can call in and get your voice mails" and that was all she could do for me and is there anything else she could do for me today. Whoa!

    Anyway, I fixed it myself. Love ATT.
     
  14. beaverbaseball macrumors newbie

    Joined:
    May 30, 2010
    #14
    Sounds like alot of trouble to go through...But with technology you never know what can happen...Don't blame it on At@t...Blame the kids that put the micro sims in
     
  15. Savage macrumors 6502

    Savage

    Joined:
    Mar 12, 2008
    Location:
    Long Island, NY
    #15
    If anything good came out of your Journey to Hell, it's that your thread/post was fun to read. The whole time I was like "UGH, COME ON... SERIOUSLY?!" with you.
     
  16. Eallan macrumors 6502

    Joined:
    Sep 12, 2007
    #16

    Followed these steps EXACTLY and I have the same problem as OP. It's really amazing how bad AT&T is at this stuff.
     
  17. makefunnyfaces macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    West Virginia
    #17

    Right. But doesn't it mean call AT&T before you even activate? Sounds to me like the OP did everything he was supposed to, & he was still screwed over.
     
  18. Ars Diaboli macrumors member

    Joined:
    Apr 4, 2007
    Location:
    Southern Red State
    #18
    It really is time to have another network. AT&T is inept. I think I am going to short the stock, in hopes of the announcement of another network(s) getting the use the iPhone.

    AT&T is beginning to seriously undermine the vaunted Apple end-user experience!
     
  19. JohnGregorio macrumors member

    Joined:
    May 21, 2009
    #19
    IDK, Did he call the local AT&T store or did he call the automated iPhone 4 number?

    Seems like they listed clear steps.
     
  20. WilliamG thread starter macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #20

    Yes, DO NOT follow the instructions above. You HAVE to go to the store, currently, to get the phone switched to a different line, because it will invalidate the sim in the line it was bought on.
     
  21. WilliamG thread starter macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #21
    I called NOT the local AT&T store. When I went in there they were all ooh-ing and aah-ing at the phone. It was hilarious.
     
  22. camarobh macrumors 6502

    Joined:
    Jul 17, 2007
    Location:
    San Diego, CA
    #22
    +1 for two iPhone 4's
     

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