AT&T are incredibly incompetent. I hate them. A lot. Here's my story...

Discussion in 'iPhone' started by WilliamG, Jun 23, 2010.

  1. WilliamG macrumors G3

    Mar 29, 2008
    My story begins when FedEx pulled up outside my door this overcast morning in Seattle, rang the doorbell once, didn't bother waiting and started to leave.

    I saw them do this from my window, and scrambled down the stairs in my underwear to prevent my iPhone 4 from another van journey.

    After giving the FedEx guy a bit of a yelling at, I unpacked my iPhone 4 and began the journey into hell.

    Journey into Hell:

    I have two iPhone 3GSs, currently, on my family plan. My wife (the main line) was due a penalty-free upgrade to the iPhone 4, so I used her number to get me one. I realized that when it arrived I'd have to call AT&T before activation to enable the iPhone 4 on MY line.

    So, I did this. The iPhone 4 arrived, - I called AT&T immediately and gave them the IMEI from the phone and the number from the microsim. They activated it on my number, and I thought that would be it....

    Little did I know...

    I then connected the iPhone 4 to iTunes to activate the actual phone, and guess what? It came up with this:



    A call to AT&T confirmed there was nothing they could do about that. Apparently, I was supposed to activate the iPhone 4 through iTunes BEFORE calling them, which was NOT what I was informed.

    And of course, the Apple Store didn't have any microsims to swap with me. Thankfully, after about an hour on the phone, AT&T discovered a secret batch of new microsims at a store near me so I went to go pick one up.

    I get home, I activate the phone - no trouble. However, by doing so, it has now deactivated my wife's 3GS sim! So now I have to go back AGAIN to the AT&T store to get ANOTHER sim, - this time a full-size one.

    Seriously, AT&T. You suck. You're misinformed, and you pass on that misinformation to your customers. As soon as the iPhone is available on ANY other network (yes, including Man in Basement Networks with only one tower, in Ames, Iowa), I'm gone. I'll pay whatever ETF they throw at me, and I'm gone.


    Anyway, there's my rant. Carry on.
  2. JonBorichef macrumors regular


    Jun 16, 2010
    Roseville, CA
    I'm sorry for all the suffering you went through...

    But seriously though, that's really frustrating. :mad:
  3. outphase macrumors 65816

    Jun 13, 2009
    Parts Unknown
    In my order confirmation, I had the following language
  4. WilliamG thread starter macrumors G3

    Mar 29, 2008
    Oh it gets better! I'm actually activated on my wife's number, still! HAHA oh boy now I have to go back! :mad::mad::mad:
  5. nejhwk macrumors newbie

    Jun 24, 2008
    Bay Area
    that has to be super frustrating

    but you are asking a system that has proved to be severely broken to do a lot for you. Switching numbers and primary contact lines on a new phone with new sim from home and not in an ATT store, you had to know there would be a catch.. or two.. or three

    hope you get it worked out soon
  6. me2000 macrumors 6502

    Sep 17, 2008
  7. Kenal0 macrumors regular

    Sep 15, 2007
    I am sorry but this is too funny. I would not be surprised to see some news clip tonight about a store full of dead ATT employees and the OP is standing out in front with a crazy look on his face.
    I am sorry to here about your troubles but thanks for sharing this incredibly frustrating story. Maybe your next post will be when all is well in iphoneland.

  8. amann76 macrumors 6502


    Jun 16, 2009
    MacWorld USA
    i ordered through att premier use the link they provided in the email and it litereally took me about a minute or two to get up and fully running on my new phone.
  9. Eallan macrumors 6502

    Sep 12, 2007
    Same problem here, Unbelievably frustrating. My store doesn't have any microsims.
  10. ripper998 macrumors regular

    Jun 19, 2010
    sounds like maybe you just jumped the gun and didn't think first.
  11. JohnGregorio macrumors member

    May 21, 2009
    However, if the number you used to order your device is NOT the number you intend to use with your iPhone 4, follow these simple steps when your device arrives and an ATT representative will help you activate.

    1. As soon as you receive your new iPhone 4, charge your device fully.
    2. Contact AT&T at 1-800-331-0500 or 611 from a different wireless device. At the prompt, enter the wireless number that received the upgrade to iPhone 4.
    3. At the next prompt, choose option #2 to activate your phone on a different mobile number, and an AT&T representative will help you from there.
    4. After speaking with the AT&T representative, you will be instructed to launch iTunes ( and connect your device.

    Please call 1-800-331-0500 or 611 from a wireless pho
  12. bmwman4life11 macrumors member

    May 11, 2010
    ugh i just did basically the exact same except i went the the att store and finally got it all figured out, such a pain took me like 3 hours overall, half on the phone, half at the store
  13. Jethrotoe macrumors regular

    May 24, 2009
    Somewhere over there.
    I generally stay away from the ATT bashing thing because it's not worth the trouble but I recently had a problem with my voice mail notifications and called ATT. The woman couldn't figure out why I wasn't getting a tone or seeing any visual voice mails (which is what I called about). We could leave messages and I could call in and get them but I wouldn't know there was one waiting for me.

    After many holds she said " At least you can call in and get your voice mails" and that was all she could do for me and is there anything else she could do for me today. Whoa!

    Anyway, I fixed it myself. Love ATT.
  14. beaverbaseball macrumors newbie

    May 30, 2010
    Sounds like alot of trouble to go through...But with technology you never know what can happen...Don't blame it on At@t...Blame the kids that put the micro sims in
  15. Savage macrumors 6502


    Mar 12, 2008
    If anything good came out of your Journey to Hell, it's that your thread/post was fun to read. The whole time I was like "UGH, COME ON... SERIOUSLY?!" with you.
  16. Eallan macrumors 6502

    Sep 12, 2007

    Followed these steps EXACTLY and I have the same problem as OP. It's really amazing how bad AT&T is at this stuff.
  17. makefunnyfaces macrumors 6502a

    Jun 12, 2010
    West Virginia

    Right. But doesn't it mean call AT&T before you even activate? Sounds to me like the OP did everything he was supposed to, & he was still screwed over.
  18. Ars Diaboli macrumors member

    Apr 4, 2007
    Southern Red State
    It really is time to have another network. AT&T is inept. I think I am going to short the stock, in hopes of the announcement of another network(s) getting the use the iPhone.

    AT&T is beginning to seriously undermine the vaunted Apple end-user experience!
  19. JohnGregorio macrumors member

    May 21, 2009
    IDK, Did he call the local AT&T store or did he call the automated iPhone 4 number?

    Seems like they listed clear steps.
  20. WilliamG thread starter macrumors G3

    Mar 29, 2008

    Yes, DO NOT follow the instructions above. You HAVE to go to the store, currently, to get the phone switched to a different line, because it will invalidate the sim in the line it was bought on.
  21. WilliamG thread starter macrumors G3

    Mar 29, 2008
    I called NOT the local AT&T store. When I went in there they were all ooh-ing and aah-ing at the phone. It was hilarious.
  22. camarobh macrumors 6502

    Jul 17, 2007
    San Diego, CA
    +1 for two iPhone 4's

Share This Page