My story begins when FedEx pulled up outside my door this overcast morning in Seattle, rang the doorbell once, didn't bother waiting and started to leave. I saw them do this from my window, and scrambled down the stairs in my underwear to prevent my iPhone 4 from another van journey. After giving the FedEx guy a bit of a yelling at, I unpacked my iPhone 4 and began the journey into hell. Journey into Hell: I have two iPhone 3GSs, currently, on my family plan. My wife (the main line) was due a penalty-free upgrade to the iPhone 4, so I used her number to get me one. I realized that when it arrived I'd have to call AT&T before activation to enable the iPhone 4 on MY line. So, I did this. The iPhone 4 arrived, - I called AT&T immediately and gave them the IMEI from the phone and the number from the microsim. They activated it on my number, and I thought that would be it.... Little did I know... I then connected the iPhone 4 to iTunes to activate the actual phone, and guess what? It came up with this: OH GREAT. A call to AT&T confirmed there was nothing they could do about that. Apparently, I was supposed to activate the iPhone 4 through iTunes BEFORE calling them, which was NOT what I was informed. And of course, the Apple Store didn't have any microsims to swap with me. Thankfully, after about an hour on the phone, AT&T discovered a secret batch of new microsims at a store near me so I went to go pick one up. I get home, I activate the phone - no trouble. However, by doing so, it has now deactivated my wife's 3GS sim! So now I have to go back AGAIN to the AT&T store to get ANOTHER sim, - this time a full-size one. Seriously, AT&T. You suck. You're misinformed, and you pass on that misinformation to your customers. As soon as the iPhone is available on ANY other network (yes, including Man in Basement Networks with only one tower, in Ames, Iowa), I'm gone. I'll pay whatever ETF they throw at me, and I'm gone. GONE! YA HEAR ME? Anyway, there's my rant. Carry on.