AT&T contract free iphone 6 no service outside of the US

Ebliss

macrumors newbie
Original poster
Oct 9, 2014
7
0
Hi guys,

I purchased the new iphone 6 contract free at&t device and it appears not to work in Europe (Poland). I didn't have a nano sim card for my carrier in the US, but I checked and it worked perfectly fine with t-mobile. I restarted the phone, restored it and it still says "no service".

Doos any of you know what to do in this situation? I was told every iphone paid in full will work internationally and I'm clueless at this point. I wanted to request a device unlock via AT&T, but on their website you need to provide data like a social security number, which I obviously do not have, since I'm not American. :(
 

maflynn

Moderator
Staff member
May 3, 2009
66,658
33,494
Boston
I think you need to request that the phone be unlocked. Unlike Verizon, which comes unlocked, ATT phones are locked by default.
 

libu

macrumors member
Sep 19, 2014
64
0
Hi guys,

I purchased the new iphone 6 contract free at&t device and it appears not to work in Europe (Poland). I didn't have a nano sim card for my carrier in the US, but I checked and it worked perfectly fine with t-mobile. I restarted the phone, restored it and it still says "no service".

Doos any of you know what to do in this situation? I was told every iphone paid in full will work internationally and I'm clueless at this point. I wanted to request a device unlock via AT&T, but on their website you need to provide data like a social security number, which I obviously do not have, since I'm not American. :(
What you've said so far doesn't mean its locked ... but you didn't mention where you bought it.

Usually a locked phone will show the message " Unsupported SIM" or something to that effect.

Did you buy it from an Apple store ? By "contract free", I'm assuming you mean "Device Only" if it was from an Apple store. So you paid full-price.

If you bought an AT&T iPhone 6 from Best Buy, Costco, Radioshack, or AT&T, then it will be locked.
 
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