I canceled my text message plan with them once I got iMessage. As part of the "top 5% of users" debacle, I inquired about ways I can save on data. They told me to turn off iMessages (Today. Before, they told me to turn off iCloud). I asked him if using at&t's texting also uses data - he said no. I told him I was looking at my detailed bill, and it shows texting (including pictures and video) as contributing to my total data usage. He then admitted that it does. I asked him, then how does not using iMessage make a difference? He said because iMessage uses data. LOL. So around and around we went. I asked him - If I use at&t texting and MMS exactly the same way I use iMessage, wouldn't that be the same amount of data? He finally conceded that it would. So I asked him why he would suggest I stop using iMessage? Incredulously - he said to help not becoming part of the top 5%. Look, when they act this dumb, they are simply lying. As long as people try to avoid being in the top 5%, we stop using things like iMessage (per their instructions), we stop using Netflix (an at&t competitor), etc. (BTW, I don't use Netflix or Pandora, I'm a casual user, my iPhone 4S is not JB'd and I don't tether. But I reached 2GB "threshold" anyway.) I recommend people call them and engage them and keep them on the phone for an hour to waste their time and money and let them know, as I did, that rather than switch to their $30/3GB plan (what they are trying to accomplish), I will switch to Verizon instead.